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- Tasks: Manage calls and provide essential customer service in a health organisation.
- Company: Reputable health organisation dedicated to patient care.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Why this job: Join a vital role in healthcare and make a difference in patient communications.
- Qualifications: Two years of experience in a fast-paced environment with strong communication skills.
- Other info: Opportunity to thrive in a dynamic setting focused on customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A health organization in the United Kingdom is seeking a Switchboard Operator responsible for managing calls and providing vital customer service.
The ideal candidate will have at least two years of experience in a fast-paced environment, demonstrating strong communication and multitasking skills.
This full-time role requires dedication to customer satisfaction and the ability to work under pressure.
A pay range of $17.25 - $19.88 is offered, based on experience.
Patient Communications Specialist (Switchboard) in Rochester employer: Rochester Regional Health
Contact Detail:
Rochester Regional Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Communications Specialist (Switchboard) in Rochester
✨Tip Number 1
Make sure to research the health organisation before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing calls and providing customer service, try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Don’t forget to highlight your multitasking abilities during the interview. Share specific examples of how you've successfully managed multiple tasks in a fast-paced environment to demonstrate your capability.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to showcase your skills and experience, so don’t hesitate to take that step.
We think you need these skills to ace Patient Communications Specialist (Switchboard) in Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced environments and showcases your communication skills. We want to see how you've handled similar roles before, so don’t hold back on those relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Patient Communications Specialist role. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Multitasking Skills: In this role, you'll need to juggle multiple tasks at once. Highlight any experiences where you successfully managed several responsibilities simultaneously. We love seeing candidates who can keep their cool under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rochester Regional Health
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Communications Specialist. Brush up on your knowledge about switchboard operations and customer service in healthcare. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
With at least two years of experience required, be ready to discuss specific examples from your past roles. Highlight situations where you successfully managed calls or handled difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Multitasking Skills
In a fast-paced environment, multitasking is key. During the interview, be prepared to talk about how you've juggled multiple tasks simultaneously. You might even want to practice answering questions while doing a simple task to showcase your ability to think on your feet.
✨Customer Satisfaction is Key
Since this role is all about customer service, be ready to discuss how you prioritise customer satisfaction. Share examples of how you've gone above and beyond for customers in the past. This will show that you’re dedicated to providing excellent service, which is crucial for this position.
