Onboarding & Experience Specialist in Rochester

The Onboarding and Experience Specialist is responsible for executing all onboarding related activities for new team members and transfers for the system. This role includes processing in-seat promotions, demotions, lateral moves, and additional jobs for team members, ensuring a positive onboarding experience. The Specialist will also serve as a point of continued support for new team members through their first year of hire at Rochester Regional Health, helping them acclimate to the health system and providing an experience where they feel welcomed and have a sense of belonging.

Key Responsibilities

• Build relationships with new team members and existing employees throughout the pre-employment and transfer onboarding process.
• Mentor candidates through the onboarding process, communicating next steps and timelines to ensure validation of qualifications in a timely manner.
• Communicate candidate status to key stakeholders such as hiring managers, recruiters, learning and development, and any additional departments throughout the onboarding process.
• Manage all pre-employment background checks required by the company or regulatory authorities.
• Partner with affiliations to schedule pre-employment health appointments for new team members.
• Perform other duties as assigned.

Experience

• Support new team members through their first year of employment.
• Create an environment of engagement and belonging for new team members.
• Communicate identified issues related to new team members' experience to leadership.
• Collect and document new team member feedback and share with appropriate parties.

Desired Attributes

• Associate’s degree preferred.
• Excellent verbal and written communication skills.
• Proven ability to build relationships.
• Critical thinking skills with the ability to sense environments and people in need of support.
• Knowledge of personnel procedures and policies.
• Detail-oriented and client-focused.
• Ability to prioritize workload, multitask, and meet deadlines.
• Proficient with Microsoft Office Suite.

Role Enabling Competencies

• Organization Skills: Strong organizational skills with a proven ability to take initiative and complete assignments against deadlines.
• Communication: Communicates information and ideas clearly and articulately both in written and verbal form. Ability to adapt communication style and methods based on audience and purpose of communication.
• Time Management: Prioritises workload and tasks appropriately and ensures most critical are addressed in a timely manner.
• Customer Service: Demonstrates strong customer service skills, with intentions to help and support the needs of people and the business.

Minimum Qualifications

• 2 years of relatable experience required.

Physical Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Pay Range

$19.75 - $23.00