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- Tasks: Provide warm customer service and assist patients with check-in and payment processes.
- Company: Join a leading healthcare team at Rochester General Hospital.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Other info: Full-time hours with a Monday to Friday schedule.
- Why this job: Be the friendly face that helps patients feel welcome and cared for.
- Qualifications: 2-year degree or equivalent experience, strong communication skills.
The predicted salary is between 37000 - 40000 £ per year.
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check‑in and check‑out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
Department: Center for Clinical Research
Location: Rochester General Hospital – Medical Business Office, 1415 Portland Ave, MOB #155, Rochester, NY 1462
Hours Per Week: 40
Schedule: Full‑time, Monday‑Friday, 8:30a‑5pm
ATTRIBUTES
- 2 year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
RESPONSIBILITIES
- Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
- Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
- Billing & Payments: Collect and process payments when applicable
PHYSICAL REQUIREMENTS
S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $17.85 - $19.50
Access Associate (Full-time, Days) in Rochester employer: Rochester Regional Health
Contact Detail:
Rochester Regional Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access Associate (Full-time, Days) in Rochester
✨Tip Number 1
Make sure to research Rochester General Hospital and the role of Access Associate. Knowing the ins and outs of the place will help you stand out during interviews. We want to see that you’re genuinely interested in being part of our team!
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for patients, showing off your warm and inviting disposition is key. We recommend role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Don’t forget to highlight your communication skills! Whether it’s managing calls or greeting patients, we need to know you can handle it all smoothly. Prepare examples from your past experiences that showcase these skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re tech-savvy, which is a bonus for the role!
We think you need these skills to ace Access Associate (Full-time, Days) in Rochester
Some tips for your application 🫡
Show Your Warmth: As an Access Associate, you'll be the first friendly face our patients see. Make sure your application reflects your warm and inviting disposition. Use a friendly tone in your cover letter and let your personality shine through!
Highlight Relevant Experience: We want to see how your past experiences align with the role. If you've worked in customer service or have administrative experience, make sure to highlight that in your CV. Tailor your application to show us why you're the perfect fit for this position.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness! Avoid jargon and ensure your skills and experiences are easy to understand. This will help us get a quick grasp of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Rochester Regional Health
✨Show Your Warmth
As an Access Associate, you'll be the first point of contact for patients. Make sure to convey a warm and inviting disposition during your interview. Practice smiling and using friendly body language, as this will reflect how you would interact with patients.
✨Know Your Stuff
Familiarise yourself with the responsibilities listed in the job description. Be ready to discuss your experience with customer service, registration processes, and handling payments. Prepare specific examples from your past roles that demonstrate your skills in these areas.
✨Practice Active Listening
During the interview, show that you can listen actively. This is crucial for managing incoming calls and providing information. Nod, maintain eye contact, and summarise what the interviewer says to show you’re engaged and understand their needs.
✨Dress the Part
Even though the role is administrative, dressing professionally can make a great impression. Opt for smart-casual attire that reflects the environment of a medical business office. This shows you take the opportunity seriously and respect the workplace culture.