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- Tasks: Provide warm customer service and assist patients with check-in and check-out procedures.
- Company: Join a caring medical team dedicated to patient support and well-being.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Why this job: Be the friendly face that makes a difference in patients' experiences every day.
- Qualifications: 2-year degree or equivalent experience, strong communication, and customer service skills.
- Other info: Great opportunity for career growth in the healthcare field.
The predicted salary is between 36000 - 42000 £ per year.
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
Location: Medical Office Building, Suite 100
Department: Imaging
Schedule: 6:45AM-3:15PM, M-F
Attributes:
- 2 year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
Responsibilities:
- Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
- Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
- Billing & Payments: Collect and process payments when applicable
Physical Requirements: Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Pay Range: $17.85 - $19.50
Access Associate in Rochester employer: Rochester Regional Health
Contact Detail:
Rochester Regional Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access Associate in Rochester
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a friendly hello. Remember, you're not just applying for a job; you're showcasing your personality and customer service skills right from the start.
✨Tip Number 2
Be prepared to talk about your experience in handling customer interactions. Think of specific examples where you’ve gone above and beyond for a customer. This will show that you have the excellent communication skills they’re looking for!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows your interest in the role and helps you understand if the company is the right fit for you. Ask about their patient care philosophy or how they handle busy periods in the office.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates. And remember, apply through our website for the best chance at landing that Access Associate role!
We think you need these skills to ace Access Associate in Rochester
Some tips for your application 🫡
Show Your Warmth: As an Access Associate, you'll be the first face our patients see. Make sure your application reflects a friendly and inviting tone. Use examples that showcase your customer service skills and how you connect with people.
Highlight Relevant Experience: If you've got experience in administrative roles or customer service, flaunt it! Mention any specific tasks you've handled that relate to greeting patients, managing calls, or processing payments. We love seeing how your background fits with what we do!
Be Clear and Concise: When filling out your application, keep it straightforward. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate clarity, especially when it comes to your qualifications and how they match the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Rochester Regional Health
✨Show Your Warmth
As an Access Associate, you'll be the first point of contact for patients. Make sure to convey a warm and inviting disposition during your interview. Practice smiling and using friendly body language to demonstrate your customer service skills.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities listed in the job description. Be ready to discuss how your previous experience aligns with tasks like managing calls, greeting patients, and processing payments. This shows you’re prepared and genuinely interested in the role.
✨Brush Up on Your Computer Skills
Since intermediate computer skills are required, be prepared to discuss your proficiency with relevant software or systems. If you have experience with patient management systems or billing software, highlight that during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what a typical day looks like. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
