At a Glance
- Tasks: Coordinate patient services and manage daily schedules in a dynamic home care environment.
- Company: Join a compassionate team dedicated to providing exceptional home care services.
- Benefits: Competitive pay, supportive work culture, and opportunities for professional growth.
- Other info: Hybrid work model with a focus on teamwork and customer service.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced setting.
Coordinates patient services under the direction of the team manager/designee. This includes but is not limited to prioritisation and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.
Key Responsibilities
- Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met.
- Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.
- Checks email in a timely manner providing follow up to assure sender’s needs are attended appropriately.
- Collects, organises and reviews various programmes for information and reporting and initiates follow up.
- Updates the EMR per agency standards.
- Performs functions related to transfers or discharges as required by regulation.
- Builds and maintains strong, communicative relationships with the team.
- Provides exemplary customer service.
- Performs general office duties/projects including but not limited to answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
- Assists in orientation of new staff, role modelling, participates in quality assurance activities.
- Attends team meetings and other internal meetings as requested.
- Other duties as assigned.
ElderONE Only
- Responsible for coordinating participant services and staff scheduling.
- Assures complete and accurate schedules for ElderONE staff, primarily HHA's and Nurses.
- Creates and schedules case assignments, and assists with timekeeping as needed.
- Provides a range of supportive services to Home Health Aide operations of ElderONE.
- Assures appropriate routing of calls and assistance with transitioning participants through care.
Desired Attributes
- Excellent interpersonal skills and customer service skills.
- Ability to multi-task in a fast paced environment.
- Proficient use of Microsoft Office.
- One year of experience in home care setting or medical office preferred.
- For ElderONE only: 1 year of experience working with a frail or elderly population preferred.
Minimum Qualifications
- None Required Licensure/Certification
Physical Requirements
- S - Sedentary Work - Exerting up to 10 pounds of force occasionally; Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Pay Range
$17.75 - $23.03
Team Case Assistant - Home Care in Medway employer: Rochester Regional Health
As a Team Case Assistant in Home Care, you will thrive in a supportive and dynamic work environment that prioritises patient care and employee development. Our hybrid location in Rochester, NY, offers flexible working arrangements, fostering a healthy work-life balance while providing opportunities for professional growth and collaboration with a dedicated team. Join us to make a meaningful impact in the lives of our patients while enjoying comprehensive benefits and a culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Case Assistant - Home Care in Medway
✨Tip Number 1
Network like a pro! Reach out to people in the home care industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient coordination and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or handled multiple tasks in previous roles. This will demonstrate that you’re ready to tackle the fast-paced environment of home care.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Team Case Assistant - Home Care in Medway
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Case Assistant role. Highlight your experience in home care or medical settings, and showcase how your skills align with the responsibilities mentioned in the job description.
Show Off Your Interpersonal Skills:Since this role requires excellent customer service and communication skills, don’t shy away from sharing examples of how you've successfully interacted with clients or team members in the past. We love seeing those personal touches!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rochester Regional Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Case Assistant in Home Care. Familiarise yourself with tasks like coordinating patient services and managing schedules. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Interpersonal Skills
Since this position requires excellent customer service and communication skills, be prepared to share examples from your past experiences. Think of situations where you successfully managed multiple phone calls or built strong relationships with team members. This will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on Microsoft Office
Proficiency in Microsoft Office is key for this role. Make sure you're comfortable with tools like Word and Excel, as you'll likely need to document and organise information. If you can, practice using these applications before the interview to feel more confident discussing your skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced in the role, or how success is measured. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
