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- Tasks: Coordinate patient appointments and provide exceptional customer service.
- Company: Rochester Regional Health, dedicated to patient satisfaction.
- Benefits: Flexible part-time hours and a supportive work environment.
- Other info: Opportunity to develop skills in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' healthcare experiences every day.
- Qualifications: Two years of customer service experience, preferably in healthcare.
The predicted salary is between 18500 - 19500 £ per year.
SUMMARY As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.
STATUS: Part-Time
LOCATION: Riedman Campus
DEPARTMENT: Communication Center
SCHEDULE: Per Diem 0 hours a week
RESPONSIBILITIES
- Customer Service. Provide courteous, attentive and prompt service to all those you work with and support.
- Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.
- EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries.
- Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
- Compliance. Ensure your work is compliant with all policies and procedures.
Minimum Qualifications
- Two (2) years customer service experience, preferably in a health care setting required.
- Proficient in use of computers.
- Strong customer service skills and the ability to demonstrate compassion and empathy.
- Knowledge of medical terminology.
- Strong verbal and written communication skills.
Preferred Qualifications
- Bilingual preferred.
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $17.85 - $19.50
Appointment Coordinator, Communications Center in Medway employer: Rochester Regional Health
Contact Detail:
Rochester Regional Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointment Coordinator, Communications Center in Medway
✨Tip Number 1
Get to know the company! Research Rochester Regional Health and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of scenarios where you can demonstrate your ability to handle difficult situations with empathy and professionalism.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health care events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Rochester Regional Health.
We think you need these skills to ace Appointment Coordinator, Communications Center in Medway
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, especially in a healthcare setting. Share specific examples that demonstrate your compassion and empathy!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Avoid fluff and focus on what makes you a great fit for the Appointment Coordinator role.
Know Your Medical Terminology: Since this role involves working with medical records and terminology, make sure to mention any relevant knowledge or experience you have. If you've worked in healthcare before, let us know how that background will help you excel in this position!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills and experiences in a way that aligns perfectly with what we’re looking for!
How to prepare for a job interview at Rochester Regional Health
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience, especially in healthcare. Think of specific examples where you provided exceptional service or resolved a difficult situation. This will show that you understand the importance of patient satisfaction.
✨Familiarise Yourself with EMR Systems
Since you'll be using Electronic Medical Records, it’s a good idea to brush up on your knowledge of EMR systems. If you have experience with any specific software, mention it during the interview. If not, express your willingness to learn quickly.
✨Showcase Your Communication Skills
As an Appointment Coordinator, strong verbal and written communication skills are crucial. Prepare to discuss how you've effectively communicated with patients and colleagues in the past. Practising common interview questions can help you articulate your thoughts clearly.
✨Demonstrate Team Collaboration
Collaboration is key in this role, so think of times when you worked well with others across different departments. Be ready to share examples that illustrate your ability to work as part of a team and contribute to a seamless customer experience.