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- Tasks: Manage student records and provide administrative support for admissions and registration.
- Company: Join Rochester Community and Technical College, a leader in higher education.
- Benefits: Enjoy competitive pay, health insurance, paid leave, and professional development opportunities.
- Other info: Dynamic work environment with a focus on personal and professional growth.
- Why this job: Make a difference in students' lives while gaining valuable office experience.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 20.76 - 27.53 £ per hour.
This position supports the mission and vision of Records & Registration by managing placement materials, overseeing student record imaging, providing administrative support for the Satisfactory Academic Progress (SAP) Appeal Committee, and maintaining student records. The role also supports application processing, transfer evaluations, and graduation workflows, contributing to accurate, timely, and student-centered admissions and records functions. The position delivers high-quality service related to admissions, records, and registration.
Minimum Qualifications
- Communication skills sufficient to read, speak, and write effectively in English.
- Customer service skills sufficient to provide prompt, welcoming, courteous and accurate information to customers in person, by phone, and through email and written correspondence.
- Knowledge and skill in data entry and spreadsheet use sufficient to accurately perform job functions using software such as Microsoft Excel.
- Knowledge and skill in word processing sufficient to produce correspondence and reports using software such as Microsoft Word.
- Ability to maintain confidentiality of private information in accordance with applicable laws, rules, policies, and procedures.
Preferred Qualifications
- Knowledge of RCTC policies, procedures, and programs.
- Experience working with diverse populations.
- Experience with the Integrated Statewide Reporting System (ISRS), uAchieve, and Perceptive Content.
- Analytical skills sufficient to assess issues and apply RCTC policies and procedures as appropriate.
Work Shift (Hours / Days of work)
8:00 am - 4:30 pm / Monday - Friday
Telework: No
Benefits
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
Support to help you reach your career goals:
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program.)
Employee Assistance Program (EAP) for work/life support:
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Non-Discrimination/Equal Opportunity
Rochester Community and Technical College acts affirmatively in aggressively soliciting applications and hiring members of protected groups, including women, minorities, veterans, and disabled persons. We apply equal opportunity in our hiring process and provide reasonable accommodation upon request. Persons in protected classes are encouraged to apply.
Student Specialist - Office & Admin Special Interme employer: Rochester Community & Technical College
Contact Detail:
Rochester Community & Technical College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Specialist - Office & Admin Special Interme
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rochester Community and Technical College. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to student services and administrative support. We want to showcase our communication skills and customer service experience, so let’s nail those responses!
✨Tip Number 3
Dress to impress! Even if the interview is virtual, we should look professional. It helps us feel confident and makes a great first impression on the hiring team.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and reiterate our enthusiasm for the position. Plus, it keeps us fresh in their minds!
We think you need these skills to ace Student Specialist - Office & Admin Special Interme
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the role of Student Specialist involves and how your skills align with the requirements. This will help you tailor your application to stand out!
Show Off Your Communication Skills: Since this role requires strong communication skills, make sure to highlight your ability to read, write, and speak effectively in English. Use clear and concise language in your application to demonstrate your proficiency.
Highlight Relevant Experience: If you've got experience in customer service or working with diverse populations, don’t forget to mention it! Relate your past roles to the responsibilities of the Student Specialist position to show us why you're a great fit.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s super easy, and you’ll be able to track your application status there too. Don’t miss out on this opportunity!
How to prepare for a job interview at Rochester Community & Technical College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Specialist. Familiarise yourself with tasks like managing student records and supporting admissions processes. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role involves providing high-quality service to students, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and maintain a welcoming attitude, whether in person or via email.
✨Brush Up on Relevant Software
The job requires skills in Microsoft Excel and Word, so make sure you're comfortable using these tools. You might even want to practice creating spreadsheets or documents that could be relevant to the role. Being able to discuss your proficiency will set you apart from other candidates.
✨Understand Confidentiality Requirements
As you'll be dealing with sensitive student information, it's crucial to understand confidentiality laws and policies. Be ready to discuss how you would handle private information responsibly, showing that you take this aspect of the job seriously.