Testing Center Coordinator - CSS Int in Rochester

This position supports the mission of the department by delivering comprehensive testing services and providing front-line support services for the college and to Rochester Community and Technical College (RCTC), Minnesota State institutions, and the broader community. The position oversees test proctoring for RCTC students and community members, maintains accurate testing records, and generates reports as directed. Responsibilities include administering placement exams, coordinating and facilitating certified and professional testing services, supporting new student onboarding processes, and assisting customers of the Welcome and One Stop Center. The role collaborates closely with the Welcome and One Stop Center, Records and Registration, Financial Aid, and Advising and Counseling to ensure a seamless onboarding experience for new students.

Minimum Qualifications

• Knowledge of agency programs and services sufficient to answer diverse questions and/or refer customers to appropriate assistance.
• General office practices.
• General office equipment and procedures such as basic math, typing, data entry and related duties.
• Interviewing techniques sufficient to obtain routine information from diverse clients.
• Technical terminology.
• Ability to be certified in multiple test organizations, including but not limited to: DANTES/DSST, Accuplacer, etc.
• Use good human relations skills to interact with others (common courtesy, tact, interest in positive problem resolution, empathy, and logical organization of ideas).
• Research a variety of topics and summarize information into clear and concise answers.
• Maintain the confidentiality of private information according to law, rules, policies and procedures.
• Calm angry or confused customers so that necessary information can be communicated.
• Organize and prioritize one’s own work.
• Understand and apply oral and written work instructions.

Preferred Qualifications

• Bachelor’s Degree obtained from an accredited institution.
• Minimum 1-2 years’ experience proctoring standardized and/or high stakes tests.
• Ability to maintain scheduling software (e.g. Microsoft Bookings) to ensure services are available to students, community, and other stakeholders.
• Thorough knowledge of RCTC and/or Minnesota State Colleges and Universities processes and procedures within admissions, registration, and academic courses prerequisites and placement.

Work Shift (Hours / Days of work)

Monday - Friday / 8:00am - 4:30 pm

Telework: No

About RCTC

RCTC is a member of Minnesota State, a higher education system that includes 24 two-year community and technical colleges and seven state universities serving more than 430,000 students. It is the fifth-largest higher education system of its kind in the United States.

Benefits

As an employee, you will have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program.)

Employee Assistance Program (EAP) for work/life support:

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance.

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues.

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document.

Non-Discrimination/Equal Opportunity

Rochester Community and Technical College acts affirmatively in aggressively soliciting applications and hiring members of protected groups, including women, minorities, veterans, and disabled persons. We apply equal opportunity in our hiring process and provide reasonable accommodation upon request. Persons in protected classes are encouraged to apply.

Notice: In accordance with the Minnesota State Colleges & Universities Vehicle Fleet Safety Program, employees driving on college/university business, whether using a personal, rental or state vehicle, shall be required to conform to Minnesota State’s vehicle use criteria and consent to a Motor Vehicle Records check.

The safety of all members of the Rochester Community and Technical College campus community is of vital concern.

An Equal Opportunity Employer

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.