At a Glance
- Tasks: Create and manage documentation for customer notifications in a dynamic healthcare environment.
- Company: Join Roche, a leader in healthcare innovation and customer experience.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a supportive team focused on improving customer experiences.
- Why this job: Make a difference in healthcare by ensuring clear communication and product safety.
- Qualifications: Degree in Science, strong writing skills, and ability to collaborate with diverse teams.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Maintain the documentation architecture for UK and IE affiliate notifications issued to external customers.
- Manage updates and revisions.
- Implement the marketing plan for customer notifications in alignment with departmental strategy and wider business goals.
- Assess volumes and types of affiliate notifications using reporting tools to ensure product quality and safety oversight for Roche stakeholders.
- Act as the subject-matter expert for documentation and work closely with the customer experience/insights team to identify pain and gain points.
- Support, train and educate commercial and technical teams in sourcing and self-serving customer notification data and documents.
Qualifications
- Degree and/or postgraduate degree in a Science subject – Biomedical Science preferred.
- Excellent problem-solving and communication skills.
- Proven ability to build relationships with internal and external stakeholders.
- Ability to work in a highly complex, cross-functional environment and stay focused on critical goals and outcomes.
- Proven track record in writing customer-facing technical communications.
Desirable
- Technical Writer qualification.
- Operational knowledge of the NHS and context of healthcare.
- Understanding of the laboratory diagnostics market.
- Experience of Microsoft Office, Word, Excel, PowerPoint and Google suite to intermediate level.
- Experience of CRM systems.
Technical Writer employer: Roche
Roche is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Technical Writer role based in the UK. With a strong emphasis on employee growth, Roche offers comprehensive training and development opportunities, ensuring that you can thrive in your career while contributing to meaningful healthcare solutions. The company's commitment to quality and safety, combined with its supportive environment, makes it an ideal place for professionals seeking to make a significant impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Roche or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best technical writing samples. Make sure to highlight any customer-facing documents you've crafted, as this will resonate with hiring managers looking for someone who can communicate effectively.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of the NHS and healthcare context. Being able to discuss these topics confidently will show you're not just a great writer but also understand the environment you'll be working in.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Writer role. Highlight your problem-solving abilities and any relevant experience in writing customer-facing technical communications.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with stakeholders and navigated complex environments in your previous roles.
Showcase Your Technical Skills:Don’t forget to mention your proficiency in Microsoft Office and any CRM systems you’ve used. We want to see that you can handle the tools necessary for the job, so be specific about your experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Roche
✨Know Your Stuff
Make sure you brush up on your knowledge of biomedical science and the laboratory diagnostics market. Being able to discuss relevant topics confidently will show that you're not just a good writer, but also a subject-matter expert.
✨Showcase Your Writing Skills
Prepare samples of your previous technical writing work that demonstrate your ability to create clear, customer-facing communications. Be ready to explain your thought process behind these documents and how they align with business goals.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Think about how your experience aligns with maintaining documentation architecture and managing updates. This will help you articulate how you can contribute to the team.
✨Build Relationships
Since the role involves working closely with various teams, be prepared to discuss how you've successfully built relationships with stakeholders in the past. Share specific examples that highlight your communication skills and ability to collaborate effectively.
