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For Companies At a Glance
- Tasks: Support diagnostic labs with installation, training, troubleshooting, and customer relations.
- Company: Join Roche, a leading healthcare company dedicated to innovation and inclusion.
- Benefits: Enjoy a flexible work environment and opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team making a global impact in healthcare.
- Qualifications: Experience in medical diagnostics and strong analytical skills are essential.
- Other info: Must be willing to travel across the UK and hold a valid UK driving license.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Product Specialist – Applications role at Roche
Join to apply for the Product Specialist – Applications role at Roche
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Position: Product Specialist – Applications
Location: Based in Wrexham / Stoke area or willing to relocate
We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unite us. Come join us at Roche, where our mission is fueled by inclusion. Your journey begins now!
Our Technical services teams are made up of Service Experts – Application specialists, Engineers and Information solution specialists – who will be responsible for the customer support in order to provide effective support for our pathology laboratory solutions.
- Do you want to work for one of the world’s leading healthcare companies?
- Are you looking for an exciting opportunity to join a highly skilled team supporting diagnostic laboratories?
The Opportunity
Location: Based in Wrexham / Stoke area or willing to relocate
We have an excellent opportunity for an experienced biomedical scientist or application support scientist to join Roche Diagnostics as a Product Specialist – Applications. This exciting position is part of field support at Roche, responsible for technical support for our instrumentation with a cover primary focus on cobas chemistry and immunoassay analysers and pre- & post-analytical solutions. You will also be trained on Molecular and Tissue Diagnostics solutions to support our customers. This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service.
As a Product Specialist – Applications you will undertake a variety of user support functions, including:
- Installation support
- Laboratory scientist training
- Troubleshooting and customer support
- Software modifications and product maintenance
- System optimisation and consultancy
- System setup and workflow design
- Attend customer review meetings
- Support on tender responses, product demonstrations, liaison and assistance with third-party companies
The ideal candidate is resilient, tenacious, and thrives under pressure in a fast-paced, team-oriented environment with shifting priorities. They possess strong analytical skills and are comfortable with technical, scientific, and numerical information. Based in or willing to relocate to the central UK (Wrexham/Stoke area), they must be able to travel across mainland UK to provide excellent customer support in collaboration with the wider team and other areas of Roche.
Who You Are:
- You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best-in-class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers
- You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting
- The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously
- You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance the reputation and professionalism of Roche Diagnostics
- You will possess a full valid UK driving license
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative and Customer Service
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Industries
Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing
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Product Specialist - Applications employer: Roche
Contact Detail:
Roche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist - Applications
✨Tip Number 1
Familiarise yourself with Roche's products and services, especially in the area of pathology laboratory solutions. Understanding their specific technologies, like cobas chemistry and immunoassay analysers, will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Network with current or former employees of Roche, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Since the role involves providing technical support, being able to share specific examples of how you've successfully resolved issues in a laboratory setting will demonstrate your capability.
✨Tip Number 4
Showcase your ability to build strong customer relationships. Think of examples where you've exceeded customer expectations or improved service delivery, as this aligns with Roche's commitment to exceptional care and customer satisfaction.
We think you need these skills to ace Product Specialist - Applications
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of a Product Specialist - Applications at Roche. Highlight your relevant experience in biomedical science or application support that aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your technical support experience, troubleshooting skills, and any familiarity with pathology laboratory solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your commitment to providing exceptional customer support. Mention specific examples of how you've exceeded customer expectations in previous roles.
Showcase Your Soft Skills: Roche values personal expression and genuine connections. In your application, highlight your resilience, ability to work under pressure, and strong analytical skills, as these are crucial for success in this role.
How to prepare for a job interview at Roche
✨Understand the Role
Make sure you have a solid grasp of what a Product Specialist - Applications does. Familiarise yourself with Roche's products, especially the cobas chemistry and immunoassay analysers, as well as their molecular and tissue diagnostics solutions.
✨Showcase Your Technical Skills
Be prepared to discuss your experience in troubleshooting and providing technical support. Highlight specific examples from your past roles where you've successfully resolved issues or improved processes in a laboratory setting.
✨Emphasise Customer Relationships
Roche values strong customer relationships. Be ready to share how you've built rapport with clients in previous positions and how you plan to maintain those relationships in this role.
✨Demonstrate Adaptability
The job requires working in a fast-paced environment with shifting priorities. Prepare to discuss how you've managed change and adapted to new challenges in your previous roles, showcasing your resilience and tenacity.
