Product Specialist - Applications

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche, where our mission is fueled by inclusion. Your journey begins now!

Our Technical services team are made up of Service Experts – technicians and scientists – who will be responsible for the customer support in order to provide effective support for our pathology laboratory solutions.

The Opportunity
Location: The role covers the South UK region, the ideal candidate will be located in the South East (outside of London) or willing to relocate.

We have an excellent opportunity for an experienced biomedical scientist or application support scientist to join Roche Diagnostics as a Product Specialist – Applications. This exciting position is part of field support in Roche, responsible for technical service cover for primarily focused on cobas chemistry and immunoassay analysers and our pre- & post analytical solutions. This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service.

As a Product Specialist – Applications you will undertake a variety of user support functions, including:

• Installation support
• Laboratory scientist training
• Troubleshooting and customer support
• Software modifications and product maintenance
• System optimization and consultancy
• System setup and workflow design
• Attend customer review meetings
• Support on tender responses, product demonstrations, liaison and assistance with third party companies.

You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information. You will be working closely with the wider team and all other areas of Roche to provide excellent support for our customers.

You will be based in the South region of the UK – preferably in the South East (outside of London) or willing to relocate with easy access to motorway links to allow travel across the mainland UK to support customers.

Career Opportunity

• You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best in class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers.
• You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting.
• The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously.
• You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance the reputation and professionalism of Roche Diagnostics.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry’s broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.

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