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For Companies At a Glance
- Tasks: Support customers with implementation, troubleshooting, and system optimisation in a dynamic environment.
- Company: Join Roche, a global leader in healthcare innovation and diversity.
- Benefits: Flexible working, competitive salary, and opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare while being your authentic self.
- Qualifications: UK driving licence, passion for customer service, and strong communication skills.
- Other info: Be part of a diverse team dedicated to advancing science and healthcare.
The predicted salary is between 36000 - 60000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Opportunity
We are looking for a Product Support – Application Specialist to join our solution‑focused team, serving high‑profile customer accounts in the Central East region of the UK. This field‑based role is perfect for someone eager to play a key part in providing proactive and reactive support for our customers through implementation, technical expertise, and system optimisation.
Responsibilities
- Implementation and Installation Support.
- Laboratory Scientist Training on Roche systems.
- Troubleshooting and Reactive Support for technical issues.
- System Optimisation through workflow design and consultation.
- Product Maintenance, Software Modifications, and Analytical Reviews.
- Collaborative Support during tender responses, product demos, and consultations with third‑party companies.
- Technical Expertise: Proven experience in troubleshooting and supporting pathology lab systems.
- Resilience and Agility: Thrive under pressure while managing shifting priorities confidently.
- Customer‑Focused: A passion for exceeding customer expectations and building strong relationships.
- Excellent Communication Skills to liaise effectively with teams and customers.
Qualifications
- A UK driving licence and passport (essential).
About Roche
A healthier future drives us to innovate. Together, more than 100\’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact. Let’s build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants\’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
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Product Specialist - Applications employer: Roche
Contact Detail:
Roche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist - Applications
✨Tip Number 1
Network like a pro! Reach out to current employees at Roche through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled technical issues in the past. This will demonstrate your expertise and resilience under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining Roche!
We think you need these skills to ace Product Specialist - Applications
Some tips for your application 🫡
Be Yourself: At StudySmarter, we want to see the real you! Don’t be afraid to let your personality shine through in your application. Show us what makes you unique and how you can contribute to our vibrant culture.
Tailor Your Application: Make sure to customise your application for the Product Specialist role. Highlight your relevant experience in troubleshooting and supporting pathology lab systems, and explain how you can help us exceed customer expectations.
Show Your Passion: We love candidates who are genuinely excited about the role! Share your enthusiasm for providing proactive support and your commitment to building strong relationships with customers. Let us know why this position matters to you.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to connect with you and keep track of your application!
How to prepare for a job interview at Roche
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to pathology lab systems. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific software modifications you've handled.
✨Show Your Customer Focus
Prepare examples that highlight your passion for exceeding customer expectations. Think of situations where you built strong relationships with clients or provided exceptional support, as this role is all about being customer-focused.
✨Demonstrate Resilience and Agility
Be ready to share experiences where you thrived under pressure or managed shifting priorities. This will show that you can handle the dynamic nature of the role and adapt quickly to changing circumstances.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication skills are crucial for liaising with teams and customers, consider doing mock interviews to refine your delivery and ensure you convey your ideas effectively.
