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- Tasks: Transform healthcare with your engineering skills in a dynamic field service role.
- Company: Join Roche, a leader in innovative healthcare solutions.
- Benefits: Enjoy a supportive culture, career growth, and the chance to make a real impact.
- Why this job: Be part of a team that delivers cutting-edge diagnostic solutions across the UK.
- Qualifications: HNC/HND in Engineering and experience with high-value equipment required.
- Other info: Flexible working environment with opportunities for travel and personal expression.
The predicted salary is between 35000 - 45000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Opportunity: Work That Truly Matters
Are you looking for a regional field position where your engineering expertise directly transforms the healthcare landscape? Does the idea of joining a progressive, innovative business at the forefront of delivering cutting-edge diagnostic solutions excite you? With an ambitious pipeline of new equipment and test launches, you will join our Technical Services Group at an opportune time. You will be part of a cross-functional team of experts—including Applications and Information Solutions specialists—delivering a "whole-solution" approach to pathology laboratories across the NHS, Universities, and private providers.
The Position: Installation & Operational Excellence
Reporting to the Technical Manager, you will act as a critical link in the customer journey. Your role combines the precision of high-complex installations with the agility of proactive field service.
Your Key Responsibilities:
- Strategic Implementation: Lead the installation, configuration, de-installation, and relocation of high-volume, critical analysers (Blood Science, Molecular, and Tissue diagnostics).
- Lifecycle Support: Deliver comprehensive technical support in a 7-day service model, including planned preventative maintenance and reactive troubleshooting to ensure operational excellence.
- Technical Troubleshooting: Apply a logical, process-driven mindset to resolve complex electro-mechanical and IT-integrated challenges on client sites.
- Customer Partnership: Act as a Roche Ambassador, enhancing our reputation through professional consultative services, technical reviews, and customer training.
- Process Innovation: Contribute to fault diagnosis and administrative reporting to build long-term reliability and efficiency in customer operations.
Who You Are
You are an ambitious, motivated, and resilient field service professional who thrives in high-paced environments. You are a "big-picture" thinker, able to see how technical milestones fit into the fabric of our organizational strategy.
Your Technical Profile:
- Qualified: HNC/HND level or above in Electronics, Electrical, or Mechanical Engineering. A relevant science subject is also desirable.
- Experienced: Proven track record in servicing and installing high-value capital equipment (ideally within biomedical engineering, automation, or aerospace).
- Specialist Insight: Preferably, you will have experience in automated laboratory pathology systems and associated data management systems.
- Analytically Minded: Robust problem-solving skills with the ability to work comfortably with technical, scientific, and numeric data.
- Customer-Centric: Confident and collaborative, with the ability to build trust-based relationships in a complex matrix environment.
Logistics:
Based predominantly in the North East (ideally near Newcastle/Gateshead), but substantial travel and overnight stays will be required across the UK and occasionally Ireland/Agency countries. A valid driver’s license and indefinite right to work in the UK are required.
At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Field Service & Installations Specialist (Engineering) - Newcastle in London employer: Roche
Contact Detail:
Roche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service & Installations Specialist (Engineering) - Newcastle in London
✨Tip Number 1
Network like a pro! Reach out to current or former Roche employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Roche's mission and values. Show us how your skills align with our goal of transforming healthcare. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice your technical skills! Be ready to discuss your experience with high-value capital equipment and troubleshooting. We want to see how you think on your feet and solve problems in real-time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Roche.
We think you need these skills to ace Field Service & Installations Specialist (Engineering) - Newcastle in London
Some tips for your application 🫡
Be Yourself: At StudySmarter, we believe in the power of authenticity. When writing your application, let your unique qualities shine through. Don’t be afraid to show us who you are and what makes you tick!
Tailor Your Application: Make sure to customise your application for the Field Service & Installations Specialist role. Highlight your engineering expertise and relevant experience in biomedical engineering or automation. We want to see how you fit into our mission!
Show Your Problem-Solving Skills: We love a good problem-solver! In your application, share examples of how you've tackled complex challenges in the past. This will help us understand your analytical mindset and how you approach technical issues.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Roche
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to biomedical engineering and automated laboratory systems. Be ready to discuss your experience with high-value capital equipment and how you've tackled complex troubleshooting in the past.
✨Show Your Customer-Centric Side
Roche values strong relationships, so think of examples where you've built trust with clients or colleagues. Prepare to share how you’ve enhanced customer experiences through your consultative services and training.
✨Demonstrate Problem-Solving Skills
Be prepared to showcase your analytical mindset. Think of specific instances where you resolved technical challenges using a logical approach. This will highlight your ability to handle the complexities of the role.
✨Embrace the Culture
Familiarise yourself with Roche's commitment to diversity and innovation. During the interview, express how your unique qualities align with their culture of personal expression and open dialogue. Show them that you’re not just a fit for the role, but for the company as well.