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- Tasks: Support NHS Pathology services by maintaining and troubleshooting electro-mechanical hardware.
- Company: Join Roche, a progressive organisation dedicated to healthcare innovation.
- Benefits: Flexible working, diverse culture, and opportunities for personal and professional growth.
- Other info: Collaborative environment with a focus on creativity and innovation.
- Why this job: Make a meaningful impact in healthcare while working with cutting-edge technology.
- Qualifications: Degree or equivalent experience in Electrical/Mechanical Engineering and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Are you seeking an exciting challenge in a critical support role that directly contributes to the vital NHS Pathology services, where your work truly matters and makes a meaningful impact? Does the prospect of a rewarding career with a progressive, high-tech organisation inspire you?
Key Information- Supporting Southern Counties Pathology Network (South 6), covering 7 hospitals across Dorset, Hampshire, and Wiltshire
- Ideal for experienced field engineers, with strong diagnostic service/support background
- Primary focus support for electro‑mechanical hardware, including routine proactive and reactive maintenance.
- Additional responsibilities in applications support, IT support, and customer training
- Must reside in or be willing to relocate to the Hampshire/Dorset area
Roche Diagnostics is seeking an experienced Electro‑Mechanical Engineer to join our team as a Field Service Representative in the South region (Hampshire/Dorset area) directly supporting customers in NHS pathology laboratories.
Key Responsibilities- Provide frontline support across various Roche product portfolio at customer sites.
- Troubleshoot and take ownership of technical faults
- Minimise unplanned downtime of laboratory equipment
- Use of digital tools for proactive preventative measures
- Conduct training for laboratory staff
- Degree, HNC/HND level in Electrical/Mechanical Engineering or with equivalent demonstrable experience - you will bring a current and comprehensive understanding of the IVD industry, paired with strong experience in delivering world‑class support.
- Excellent troubleshooting and problem‑solving skills
- Strong communication and teamwork abilities
- Resilient and tenacious, able to thrive under pressure
- Growth mindset
For this position, the location is in the Hampshire/Dorset area. You will be expected to collaborate with the wider team and all other areas of Roche to provide best‑in‑class service to our customers. Amongst other duties, this will involve attending customer review meetings to outline key achievements and objectives attained.
At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Field Service Representative (Hampshire/Dorset area) employer: Roche
Contact Detail:
Roche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Representative (Hampshire/Dorset area)
✨Tip Number 1
Network like a pro! Reach out to current or former Roche employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Roche’s products and services, especially in the NHS Pathology space. Show us you’re passionate about making a difference in healthcare.
✨Tip Number 3
Practice your troubleshooting skills! Be ready to discuss real-life scenarios where you’ve solved technical issues. We want to see how you think on your feet and handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Roche.
We think you need these skills to ace Field Service Representative (Hampshire/Dorset area)
Some tips for your application 🫡
Be Yourself: At StudySmarter, we want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your unique qualities and experiences that make you a great fit for the Field Service Representative role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the key responsibilities of the role, especially your troubleshooting and problem-solving abilities.
Show Your Passion: Let us know why you’re excited about this opportunity at Roche! Whether it’s your interest in healthcare or your enthusiasm for working with cutting-edge technology, sharing your passion can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Roche
✨Know Your Stuff
Make sure you brush up on your electro-mechanical engineering knowledge and the specific products Roche offers. Familiarise yourself with common troubleshooting techniques and be ready to discuss your past experiences in providing support for similar equipment.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical faults in the past. Think of specific situations where you minimised downtime or improved processes, as this will demonstrate your ability to thrive under pressure and your growth mindset.
✨Communicate Clearly
Since strong communication is key for this role, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your ability to convey information effectively, especially when it comes to training laboratory staff.
✨Embrace the Culture
Roche values personal expression and genuine connections, so be yourself during the interview. Share your passion for healthcare and how you can contribute to their mission. Showing that you align with their culture will help you stand out as a candidate who truly fits the team.