At a Glance
- Tasks: Provide vital support and maintenance for innovative medical diagnostic systems.
- Company: Join Roche, a leader in healthcare innovation and personal expression.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for professional growth.
- Other info: Field-based role with excellent career advancement opportunities.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Technical expertise in electro-mechanical systems and strong problem-solving abilities.
The predicted salary is between 35000 - 45000 € per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
A Healthier Future. It’s What Drives Us. A healthier future. It’s what drives us to innovate, to continuously advance science, and to ensure everyone has access to the healthcare they need today and for generations to come. Together, we’re creating a world where we all have more time with the people we love. That’s what makes us Roche.
Roche Diagnostics presents an exceptional opportunity for you to leverage your technical expertise while providing vital, life‑saving support to our valued customers. As an integral member of the Central Customer‑Centric Field Support Team in the UK, this role offers the possibility of field‑based assignments across Stoke and surrounding areas or focusing on a designated customer base (North Wales, Shropshire, and Staffordshire).
The Opportunity: Technical Excellence in the Field
Ideal Location: Based out of Stoke or the surrounding areas to the west, with excellent access to motorway networks.
As a Field Service Engineer, your focus is to ensure the seamless operation and maximum uptime of Roche’s innovative Systems/Products, ranging from serum work area, pre/post analytics and our digital portfolio. You will utilise a combination of on‑site support and remote diagnostic tools to identify and resolve complex electro‑mechanical faults efficiently. Additionally, you will perform preventive maintenance and generate insightful reports to enhance operational efficiency across assigned customer sites.
Key Responsibilities
- Deliver essential support: electro‑mechanical hardware support, including routine proactive and reactive tasks and technical training.
- Resolve complex faults: troubleshoot and resolve faults, conduct preventive maintenance, and generate reports to enhance operational efficiency.
- Customer training: provide technical training and guidance to customers, enabling them to excel in the use of Roche diagnostic systems.
Field Service Engineer - Stoke-on-Trent to Wrexham employer: Roche
At Roche, we pride ourselves on fostering a culture that values individuality and encourages personal growth. As a Field Service Engineer, you will not only contribute to life-saving healthcare solutions but also benefit from a supportive work environment that promotes open dialogue and collaboration. With excellent access to motorway networks and opportunities for professional development, Roche is committed to ensuring that every employee thrives both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Stoke-on-Trent to Wrexham
✨Tip Number 1
Network like a pro! Reach out to current or former Roche employees on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral. We all know that personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. Think about your past experiences and how they relate to the role at Roche. We want you to showcase your technical skills and problem-solving abilities with confidence!
✨Tip Number 3
Show your passion for healthcare and innovation during your conversations. Roche is all about making a healthier future, so let them know how your values align with theirs. We believe that genuine enthusiasm can really set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Roche and contributing to their mission of providing vital healthcare solutions.
We think you need these skills to ace Field Service Engineer - Stoke-on-Trent to Wrexham
Some tips for your application 🫡
Be Yourself:At StudySmarter, we want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your unique qualities and experiences that make you a great fit for the Field Service Engineer role.
Tailor Your Application:Make sure to customise your CV and cover letter for the position. Highlight your technical expertise and relevant experience in electro-mechanical support. We love seeing how your skills align with what we do at Roche!
Show Your Passion:Let us know why you’re excited about this opportunity! Whether it’s your interest in medical diagnostics or your commitment to providing excellent customer support, sharing your passion can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Roche
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Brush up on Roche’s products and systems, especially the electro-mechanical aspects. Be ready to discuss how you've tackled similar challenges in the past.
✨Show Your Customer-Centric Approach
Roche values genuine connections, so highlight your experience in customer service. Share examples of how you've trained customers or resolved their issues effectively. This will show that you understand the importance of customer satisfaction in your role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Think of specific instances where you identified and resolved complex faults. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Embrace Your Unique Qualities
Roche encourages personal expression, so don’t shy away from being yourself. Share your passions and what drives you in your work. This will help you connect with the interviewers and show them how you can contribute to their culture.
