Design and Consultancy Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position: Field-based role with a regional focus. Reports to: Head of Lab Transformation Team. Direct reports: Operational effectiveness consultants based over UK and Ireland.

The Design and Consultancy Manager is responsible for building and leading a world-class team of healthcare consultant professionals. Their mission is to deliver our commercial ambition through solution design and optimisation by establishing standardized methodologies, optimizing resource allocation, and fostering a culture of continuous improvement. Ultimately, they ensure that the team delivers high-impact solution optimisation and design to support customers' current and future needs whilst delivering our commercial ambition.

Key responsibilities:

• Team Leadership & Development: Recruit, mentor, and coach a team of Operational effectiveness consultants, ensuring they have the tools, skills, and career pathing necessary to excel.
• Methodology & Governance: Define and enforce the organization’s solution design and optimisation framework to ensure consistency and quality across the portfolio.
• Strategic Alignment: Partner with senior leadership to prioritise projects that align with the company’s long-term goals and ROI targets.
• Portfolio Health: Maintain a bird’s-eye view of all active projects, identifying cross-project dependencies, systemic risks, and resource bottlenecks.
• Stakeholder Orchestration: Act as the primary point of escalation for high-level stakeholders, ensuring transparent communication regarding project status and organizational impact.
• Active member of the Lab Transformation Leadership team, contributing to defining the strategy of the team.

Key activities:

• The day-to-day rhythm of the role involves high-level oversight and tactical support.
• People Management: Conducting 1-on-1s, performing skill-gap analyses, and resolving internal team conflicts or workload imbalances. Define career objectives (in Workday) for Team Members and monitor progress; providing feedback on competencies. Oversee development of new joiners and existing members of relevant regional team.
• Accountable for ensuring team have access to required delivery methodologies and tools.
• Provide guidance and critical input into strategic review of LTT tasks and roadmap, including org structure, methodologies and team responsibilities.
• Portfolio Management and process optimization: Hosting weekly "Sync" meetings to review the status of all active projects and re-allocating budget or staff as priorities shift. Auditing current workflows to remove "red tape," selecting PM software/tools, and updating project templates (charters, Gantt charts, etc.). Escalation for high priority risks and issues related to TS, Logistics and Commercial (Sales and Marketing).
• Engage with Senior Management across the business to understand and align on priorities across the Customer Journey with respect to capacity and capability to deliver on an ongoing basis.
• Provide tactical input into the introduction of new products and services.
• Synthesizing complex project data into executive-level dashboards that highlight KPIs, burn rates, and milestone achievements.
• Responsible for project and program management as a product.
• Risk Mitigation: Facilitating "Pre-Mortems" for high-stakes projects and intervening when a project is at risk of "scope creep" or failure.

Decision making authority:

• Contribute to defining LTT strategy.
• Oversee prioritization of opportunities, projects and tenders with BAs.
• Assign resources appropriate to regional requirements within scope of control.
• Contributing to building commercial proposals.
• Comply and apply Health & Safety, Legislative and Engineering standards to projects (e.g., Construction, Design & Management Regulations, Health & Safety etc.).
• Active in developing knowledge and skills of Implementation team.

Your Profile:

• Educational Background: A Bachelor’s degree in Business Administration, Management, Engineering, or a related field. An MBA or Master’s in Project Management is highly preferred.
• Professional Certification: Accreditation for optimisation tools is desirable.
• Agile / Lean Proficiency: Certification in Agile / Lean methodologies (e.g., CSM - Certified Scrum Master or PMI-ACP) to support modern iterative workflows.
• Clean, valid local driving license.
• Experience and Knowledge: Proven track record in a pathology environment and optimisation, with at least 3+ years specifically in a people-management or team-lead capacity.
• Scale & Scope: Experience managing a portfolio of projects with cross-functional teams of 10 or more people.
• Change Management: Demonstrated success in implementing new organizational processes or migrating a team to a new project management methodology.
• Executive Exposure: Experience presenting to and influencing C-suite executives and board-level stakeholders.
• Understanding of healthcare economics/value, ideally in Diagnostics.
• Strategic Resource Planning: The ability to forecast human capital needs and balance workloads to prevent burnout while meeting deadlines.
• Conflict Resolution & Negotiation: Navigating "turf wars" between departments and negotiating for budget or personnel when resources are scarce.
• Systems Thinking: The ability to see how a delay in one project creates a "domino effect" across the entire company ecosystem.
• Emotional Intelligence (EQ): High levels of empathy and situational awareness to mentor diverse personalities and maintain team morale during "crunch" periods.
• Decisiveness: The courage to "kill" a failing project or pivot a team’s direction quickly based on shifting market data.
• Values: Demonstrates Integrity, Courage and Passion.

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is United Kingdom. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are: A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.