At a Glance
- Tasks: Build strong partnerships and ensure top-notch customer experiences in healthcare.
- Company: Join Roche, a leader in diagnostics with a commitment to innovation.
- Benefits: Flexible working, diverse environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on delivering value and excellence.
- Why this job: Make a real impact in healthcare while advocating for customers' needs.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
The Opportunity
As a Customer Account Manager for our Managed Service Contracts in the North region, you will act as the vital link between Roche and our healthcare partners. You will ensure our customers receive a superior experience while bringing their voice directly into our organization to shape the future of diagnostics.
- Build meaningful partnerships: Develop and maintain long-term commercial relationships across all levels of your assigned customer base.
- Drive strategic value: Connect customer business goals with Roche’s product and service suite to support their success during periods of healthcare transformation.
- Lead service delivery: Co-create Strategic account plans and coordinate cross-functional teams (Sales, Marketing, Technical Services) to ensure seamless execution.
- Manage the lifecycle: Oversee the full customer experience for our Optimall branded Managed Services, serving as the primary point of escalation for Roche and third-party partners.
- Foster a culture of excellence: Champion the 'voice of the customer' internally to ensure we continue to 'do now what patients need next.'
Who You Are
You are a strategic thinker and a passionate customer advocate who thrives on delivering value and building resilient commercial relationships.
- Experienced Account Manager: You bring a proven track record in contract management and commercial engagement within the healthcare sector.
- Strategic & Analytical: You possess the ability to interrogate large datasets to draw meaningful insights (Advanced Excel) and understand complex business workflows.
- Collaborative Leader: You are skilled at managing multiple complex projects simultaneously while working alongside experts in technical support, finance, and marketing.
- Effective Communicator: You are a strong listener who can identify pain points and develop clear solutions, maintaining a professional demeanor under pressure.
- Education: You are educated to degree level or equivalent in a relevant field.
Together, we’ll create a healthier, brighter future for all.
At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Customer Account Manager (North Region) employer: Roche
Roche Products Ltd is an exceptional employer that prioritises employee growth and a culture of excellence, particularly for the Customer Account Manager role in the North region. With a commitment to diversity and flexible working, Roche fosters an environment where employees can thrive while building meaningful partnerships within the healthcare sector. The company not only values the voice of the customer but also empowers its team members to shape the future of diagnostics, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager (North Region)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Roche on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding Roche’s values and how they align with your own. Be ready to share examples of how you've championed customer voices in your previous roles – it’ll show you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You want to convey your passion for customer advocacy and strategic thinking clearly. Role-play with a friend or use a mirror to nail down your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Roche team!
We think you need these skills to ace Customer Account Manager (North Region)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your experience in contract management and how you've built strong relationships in the healthcare sector. We want to see how you connect with our mission!
Showcase Your Analytical Skills:Since this role involves working with large datasets, don’t forget to mention your proficiency in Excel and any relevant analytical projects you've tackled. We love seeing how you can draw insights from data to drive customer success!
Communicate Clearly:Effective communication is key! Use your application to demonstrate how you've identified customer pain points and provided solutions. We’re looking for someone who can maintain professionalism under pressure, so let that shine through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Roche!
How to prepare for a job interview at Roche
✨Know Your Customer
Before the interview, dive deep into Roche's customer base and understand their needs. Familiarise yourself with the healthcare landscape in the North region and think about how you can connect their business goals with Roche’s offerings.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis, especially using Excel. Think of specific examples where you've used data to drive decisions or improve customer relationships, as this will demonstrate your strategic thinking.
✨Demonstrate Collaboration
Since the role involves working with cross-functional teams, come ready with examples of how you've successfully collaborated with different departments. Highlight any projects where you managed multiple stakeholders to achieve a common goal.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to share instances where you've identified customer pain points and developed solutions. Practice active listening techniques, as showing that you can listen and respond thoughtfully will set you apart.
