Technical Specialist - Regional Customer Support Centre at Roche
About the role In this position, you will be part of a team dedicated to providing technical support to customers. Your expertise will contribute to enhancing customer satisfaction and ensuring the effective use of our products. You will engage with clients to resolve issues and provide guidance on product usage.
Key facts
- Location: Burgess Hill, West Sussex
- Engagement: Permanent
- Compensation: $45,869
What you'll do
- Provide technical assistance to customers, addressing inquiries and resolving issues related to our products.
- Collaborate with internal teams to improve product functionality and enhance customer experience.
Requirements
- A degree in a relevant field or equivalent experience.
- At least 2 years of experience in a technical support role, preferably within the healthcare or life sciences industry.
- Strong problem-solving skills and the ability to communicate effectively with customers.
Nice to have
- Experience with laboratory equipment or diagnostic products.
- Familiarity with customer relationship management (CRM) software.
Skills & tools
- Proficiency in technical troubleshooting and support techniques.
- Knowledge of relevant software and tools used in customer support environments.
Practical notes
- This role may require occasional travel to customer sites.
- Applicants must be eligible to work in the UK.
Technical Specialist -Regional Customer Support Centre in Burgess Hill employer: Roche
Roche is an exceptional employer, offering a dynamic work environment in the heart of pharmaceutical innovation. With a strong commitment to employee growth, we provide opportunities for mentorship and professional development, fostering a culture of curiosity and collaboration. Our location enables access to cutting-edge resources and a diverse team, empowering you to make a meaningful impact on global healthcare challenges.
