At Roche you can show up as yourself, embraced for the unique qualities you bring. The PositionThis is an excellent opportunity for a Biomedical Scientist or equivalent to join Roche Diagnostics, the world’s leading health supplier in In-Vitro Diagnostics.This exciting position is part of the Serum Work Area (SWA) within the Regional Customer Support Center (RCSC) UK Hub mainly supporting Clinical chemistry and Immunoassay systems. The Regional Customer Support Centre based in Burgess Hill, UK, provides technical and scientific support to our customer base across the UK, Ireland, Denmark, Finland, Norway and Sweden. This position is being offered as a remote support role based in Denmark, ideally close to the Roche Diagnostics Copenhagen office, or alternatively an office based role in the UK, Burgess Hill (where the expectation is to be within a 1 hour commute and be in the office the majority of the time). The role will primarily consist of providing remote assay performance support for our SWA portfolio of instruments and solutions as well as customer and employee training in the future. You will excel in the art of troubleshooting and pride yourself in providing excellent customer service The OpportunityTroubleshoot complex analytical and system issues remotely, delivering swift and effective resolutions to safeguard lab operations.Conduct high-quality product and technical training for customers and internal colleagues, both remotely and at designated training sites.Manage and document customer inquiries and complaints diligently, ensuring absolute alignment with our corporate Quality System regulations.Collaborate closely with cross-functional Field Teams and Sales Managers to elevate customer satisfaction and optimize retention.Participate actively in data-driven complaint reviews, trend analyses and performance metric tracking to drive continuous service improvement.Assist commercial teams during tender processes by delivering impactful instrument demonstrations and technical responses.There will be an intensive initial introduction training for the first six months of the position some of which will be in our European training centers. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations.Who You AreEducational Background: You hold a degree in Biomedical Science or an equivalent scientific field.Industry Experience: You bring practical experience within a diagnostic industry or clinical hospital laboratory environment, with a strong focus on Clinical Chemistry or Immunology.Language Proficiency: You are fully fluent in both written and spoken Danish and English.If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. CopenhagenType: Full time
Product Specialist - A&I in Burgess Hill employer: Roche
At Roche, we pride ourselves on fostering a culture that values individuality and encourages personal growth. As a Field Service Engineer in the North Region, you will not only contribute to life-saving healthcare solutions but also benefit from a supportive work environment that promotes open dialogue and collaboration. With opportunities for continuous development and a commitment to diversity, Roche is an exceptional employer dedicated to creating a healthier future for all.
