Field Service Engineer - Medical Diagnostics -Central Region Wales, Wirral andEast Anglia

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Field Service Engineer – Medical Diagnostics Central Region Wales, Wirral and East Anglia A Healthier Future. It’s What Drives Us. A healthier future. It’s what drives us to innovate, to continuously advance science, and to ensure everyone has access to the healthcare they need today and for generations to come. Together, we’re creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Diagnostics presents an exceptional opportunity for you to leverage your technical expertise while providing vital, life‑saving support to our valued customers. As an integral member of the Central Customer‑Centric Field Support Team in the UK, this role offers the possibility of field‑based assignments across Wales - East Anglia and surrounding areas or focusing on a designated customer base. The Opportunity: Technical Excellence in the Field As a Field Service Engineer, your focus is to ensure the seamless operation and maximum uptime of Roche’s innovative Systems/Products, ranging from molecular, tissue and serum work areas, plus pre/post analytics and our digital portfolio. You will utilise a combination of on‑site support and remote diagnostic tools to identify and resolve complex electro‑mechanical faults efficiently. Additionally, you will perform preventive maintenance and generate insightful reports to enhance operational efficiency across assigned customer sites. Key Responsibilities Deliver Essential Support: Deliver electro‑mechanical hardware support, including routine proactive and reactive tasks and technical training. Resolve Complex Faults: Perform troubleshooting and fault resolution, conduct preventive maintenance, and generate reports to enhance operational efficiency. Customer Training: Provide technical training and guidance to customers, enabling them to excel in the use of Roche diagnostic systems. Compliance