At a Glance
- Tasks: Support NHS pathology services by providing frontline technical support and training.
- Company: Join Roche, a progressive healthcare company dedicated to innovation and inclusivity.
- Benefits: Flexible working, competitive salary, and opportunities for personal and professional growth.
- Other info: Collaborative environment with a focus on creativity and career advancement.
- Why this job: Make a meaningful impact in healthcare while working with cutting-edge technology.
- Qualifications: Degree in Life Sciences or HNC/HND in Engineering, with strong troubleshooting skills.
The predicted salary is between 35000 - 42000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Are you seeking an exciting challenge in a critical support role that directly contributes to the vital NHS Pathology services, where your work truly matters and makes a meaningful impact? Does the prospect of a rewarding career with a progressive, high-tech organisation inspire you?
Roche Diagnostics is seeking an experienced Electro-Mechanical Engineer to join our team as a Field Service Representative in the South region (Devon area) directly supporting customers in NHS pathology laboratories.
Key Information- Supporting Peninsular Pathology Network (South 1), covering 3 hospitals across Exeter, North Devon and South Devon
- Ideal for experienced field engineers, with strong diagnostic service/support background
- Primary focus support for electro-mechanical hardware, including routine proactive and reactive maintenance.
- Additional responsibilities in applications support, IT support, and customer training
- Must reside in or be willing to relocate to the Devon area
- Provide frontline support across various Roche product portfolio at customer sites.
- Troubleshoot and taking ownership of technical faults
- Minimise unplanned downtime of laboratory equipment
- Use of digital tools for proactive preventative measures
- Conduct training for laboratory staff
- Ideally, degree-educated in Life Sciences OR qualified to HNC/HND level in Electrical/Mechanical Engineering, or with equivalent demonstrable experience - you will bring a current and comprehensive understanding of the IVD industry, paired with strong experience in delivering world-class support.
- Excellent troubleshooting and problem-solving skills
- Strong communication and teamwork abilities
- Resilient and tenacious, able to thrive under pressure
- Growth mindset
For this position, the location is Devon area. You will be expected to collaborate with the wider team and all other areas of Roche to provide best-in-class service to our customers. Amongst other duties, this will involve attending customer review meetings to outline key achievements and objectives attained.
All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Field Service Representative (Devon area) in City of Westminster employer: Roche Holding AG
At Roche, we pride ourselves on fostering a culture that values individuality and encourages open dialogue, making it an exceptional place to work. As a Disease Level Partner in South Central UK, you will have the opportunity to make a meaningful impact on patient outcomes while enjoying a supportive environment that promotes personal and professional growth. With a commitment to diversity and flexible working arrangements, Roche ensures that every employee feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Representative (Devon area) in City of Westminster
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Roche Holding AG as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Roche Holding AG and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Roche Holding AG’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Representative (Devon area) in City of Westminster
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Roche Holding AG, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Roche Holding AG, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Roche Holding AG.
How to prepare for a job interview at Roche Holding AG
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Roche Holding AG offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Roche Holding AG but also helps you get a feel for whether you’d thrive in that environment.
