At a Glance
- Tasks: Lead a specialist team providing remote technical support in Tissue Diagnostics.
- Company: Join Roche, a leader in healthcare innovation and diversity.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact on patient care across Northern Europe.
- Qualifications: Degree in Life Science and leadership experience in technical support.
The predicted salary is between 55000 - 65000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position: Technical Manager – Regional Customer Support Centre (Tissue Diagnostics)
Location: Burgess Hill, Sussex (Hybrid: Minimum 2 days per week in office)
Position Type: Full-time, Permanent
The Opportunity: Are you ready to lead a specialist team where the work you do directly impacts patient care across Northern Europe? Roche Diagnostics has an exciting opportunity for a Technical Manager to lead our Tissue Diagnostics remote support team. Based within our state-of-the-art Regional Customer Support Centre (RCSC) in Burgess Hill, you will head a core support group dedicated to providing high-value technical and application services. By leading this vital team, you ensure that healthcare providers across the UK, Ireland, Nordics, and the wider EMEA-LATAM region can seamlessly deliver the diagnostic results that patients rely on every day.
Who You Are: You are an inspiring, resilient, and collaborative leader who thrives in a fast-paced environment. Driven by a desire to exceed customer expectations, you bring a "questioning" mindset that challenges the status quo and drives continuous innovation. You take immense pride in coaching others, removing operational bottlenecks and acting as a champion for the Roche brand.
What You’ll Do: As our Technical Manager, you will lead a team of 12 dedicated specialists providing remote technical and system support for the Roche Tissue Diagnostics portfolio, alongside customer and staff training. Your core responsibilities will include:
- Leadership & Coaching: Empower, mentor and foster high performance within your team, taking full accountability for line management, recruitment, and professional development.
- Operational Excellence: Oversee the daily delivery of high-value remote support, ensuring full alignment with Roche Global quality and performance standards.
- Strategic Collaboration: Partner cross-functionally with Regional Service Managers, Sales and Marketing to ensure our service offering directly supports broader business goals.
- Matrix Influence: Act as a key stakeholder within the RCSC leadership network, shaping how we deliver a "best-in-class" customer experience across international borders.
What You Bring: Essential Requirements:
- Education: A Degree in a Life Science subject, or an equivalent professional engineering/clinical qualification.
- Leadership Experience: Proven track record in line management, or a clear ability to demonstrate the leadership competencies required to coach, develop, and upskill a high-performing technical team.
- Industry Background: At least 3 years of experience in systems support and implementation, or a proven track record working within a Pathology or Blood Sciences laboratory environment.
- Technical Skills: Strong digital literacy, including proficiency with Microsoft Office, Google Suite, and enterprise CRM platforms (e.g., Salesforce).
- Communication: Exceptional verbal and written communication skills, with a natural ability to influence stakeholders within a complex matrix organization.
Desirable Attributes: A specialized background or technical familiarity with Histology/Tissue Diagnostics workflows is highly advantageous.
At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Technical Manager in Burgess Hill employer: Roche Holding AG
At Roche, we pride ourselves on fostering a culture that values individuality and encourages open dialogue, making it an exceptional place to work. As a Technical Manager in our state-of-the-art Regional Customer Support Centre in Burgess Hill, you will lead a dedicated team, driving innovation and operational excellence while enjoying opportunities for personal and professional growth. With a commitment to diversity and flexible working arrangements, Roche ensures that every employee can thrive and contribute meaningfully to improving patient care across Northern Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager in Burgess Hill
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Roche Holding AG.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Roche Holding AG.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Roche Holding AG, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Technical Manager in Burgess Hill
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Roche Holding AG.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Roche Holding AG.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Roche Holding AG. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Roche Holding AG. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Roche Holding AG
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Roche Holding AG’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
