Customer Service- Cashier

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

Pay for this position starts at: $15.00 - $20.60 / hour.

Minimum Qualifications:

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities:

• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
• Verify identification for beer and wine purchases (where applicable).
• Follow company cash handling procedures and maintain acceptable over/short record.
• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
• Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Other duties as assigned by management.

Secondary Job Functions:

• Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.
• Return shopping carts and hand baskets to the proper location.
• Assist in training new associates.

Physical Demands:

• Carrying up to 50 lbs, stooping, kneeling, or crouching: Occasionally (1-33%)
• Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling: Frequently (34-66%)
• Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing: Continuously (67-100%)

Safety Risk Factors:

• Hazardous equipment (mechanical moving parts) and toxic exposure: Never (0%)
• Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions: Occasionally (1-33%)
• Twisting of the back and neck and cluttered floor space: Continuously (67-100%)

Machines, tools, and equipment utilized: Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.

Repetitive Action: The continuous movement of the entire body.

Working Conditions: Working environment is inside.