Customer Service- Cashier

Join to apply for the Customer Service- Cashier role at Roche Bros. Supermarkets

To stock merchandise on shelves and displays throughout the department in a careful, clean, neat and expedient manner; ensuring that all product is fresh, rotated and well stocked for our customers while maintaining great customer service.

Starting pay $15.00 per hour

Responsibilities

• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
• Verify identification for beer and wine purchases (where applicable).
• Follow company cash handling procedures and maintain acceptable over/short record.
• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
• Notify customer service manager or assistant customer service manager of any problems, inquiries or complaints, incorrect prices or poorly marked merchandise, errors with UPC codes, change and coin needs, potential security problems, shrink problems within the store, perishable overstock at check stand, or any unusual problems or situations.
• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Other duties as assigned by management.

Qualifications

• Must be passionate about people and committed to customer service excellence.
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Secondary Job Functions

• Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.
• Return shopping carts and hand baskets to the proper location.
• Assist in training new associates.

Physical Demands

Frequency and activities as relevant to the role are described in the original listing, including standing, walking, lifting up to 50 lbs, and occasional bending, reaching, and climbing as required by duties.

Safety Risk Factors

Hazardous equipment and cleaning chemicals may be present; follow safety procedures and wear appropriate protection as required.

Working Conditions

Working environment is inside.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Retail

Location: Weston, MA