Temporary GP Receptionist in Rochdale

Rochdale Health Alliance is looking for a Temporary GP Receptionist for Ghafoor's Family Practice. The role is to cover maternity leave for a period of 12 months. The hours of work are 14:00 – 18:30 Monday to Friday.

Main duties of the job:

• Greeting and booking patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• Receiving and recording telephone messages and then taking appropriate action.
• Making appointments on EMIS, processing appointment requests for the day, future appointments for patients in person and on the telephone.
• Pulling and filing medical records as necessary.
• Taking home visit requests.
• Receiving specimens from patients, ensuring all their details have been recorded while following health and safety protocols.
• Tidying the waiting room after surgery, tidying and sorting leaflets, discarding old and damaged items as necessary.

General Responsibilities:

In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies. Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. All members of staff have a responsibility to report all clinical and non‑clinical accidents, incidents or near misses promptly and, when requested, to co‑operate with any investigations undertaken. All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children. The practice has adopted an equal opportunities policy, and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination. To attend any necessary training relevant to the post. Attend mandatory training sessions i.e. fire safety, health and safety. Pursue own professional development in accordance with an agreed personal development plan.

Benefits of Rochdale Health Alliance:

• 25 days annual leave on commencement, plus bank holidays.
• Additional birthday day off.
• Access to NHS Pensions.
• Access to Training and Development.
• Access to Blue Light Card, NHS Discounts, Company Shop.

Qualifications:

• Educated to GCSE standard grade 4 & above including Maths and English.
• Commitment to personal and professional development.

Experience:

• Experience in a customer facing role and/or office environment.
• Experience of handling situations if potential conflict.
• Experience of working in a busy environment.
• Experience of working in a primary care environment.
• Experience of using EMIS and DOCMAN or other clinical systems.

Knowledge and Skills:

• Good IT skills including MS Office packages.
• Ability to read, write and speak English to a good standard.
• Good organisational skills.
• Ability to work autonomously as well as in a team.
• Excellent written, verbal and listening skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Aware of the need for confidentiality and compassion.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.