PCN Business Manager

The PCN Business Manager coordinates the activities of the PCN, providing support to the PCN Clinical Director in all aspects of financial, data, staff and Information Governance Management. You will work with autonomy and have the ability to work under pressure. Ideally you will have worked within Primary Care and be able to effectively manage projects. You will have demonstrable experience of working with key stakeholders and be knowledgeable about Primary care DES contracts. This is a demanding role and is pivotal to the continued success of the network.

Main duties of the job:

• The role works flexibly to support the PCN Clinical Director and the PCN practices to create a fully functioning and continually developing Primary Care Network.
• You will have overall responsibility for the management of the network and will provide both operational and strategic management across the PCN; working closely with the PCN Clinical Director and the PCN leadership team to achieve success.
• You will work to develop the PCN strategic plan and provide project management support to deliver services in line with the PCN Network Contract DES and the PCNs local priorities.
• The PCN Manager will provide line management to all PCN employed staff to ensure they are supported and co-ordinated within the PCN.
• This includes line management to clinical and non-clinical staff, however clinical supervision will be provided by an appropriate registered healthcare professional.
• You will take responsibility for the financial management of the PCN finances working to support the collection of data and information to ensure budget monitoring, reconciliation of payments and provide assurance to the network and/or commissioners relating to PCN spending.
• You will strive to develop strong working relationships with a wide range of healthcare partners and stakeholders.
• You will represent the PCN in a variety of forums, deputising for the Clinical Director as required.

About us:

Bury PCN is made up of 8 GP practices who work cooperatively in a clinically led set-up, based in Bury. We plan to face the significant challenges in General Practice, by working together and sharing resources and expertise. We work with Rochdale Health Alliance, who support local primary care networks providing back office functions and hosting the employment of the Network employed staff, including Additional Roles Reimbursement Scheme staff (ARRS). This post is hosted and supported by RHA, but will be embedded within Bury Primary Care Network.

Job responsibilities:

• Work with and support the PCN Clinical Director to develop and deliver the PCN strategic plans and performance requirements.
• Support the progress of projects and manage performance to achieve the strategic vision of the PCN.
• Support the development of strategies to progress the overall development of the PCN, with reference to the PCN Development Plan.
• Support the PCN and its member practices to formulate project and delivery plans in relation to meeting the DES specification.
• Oversee the management and delivery of the PCN DES requirements.
• Be the first point of contact for Practice Managers and commissioners in regards to PCN operations.
• Encourage practices to create and develop ideas to contribute to the delivery of the DES specification.
• Work closely with Network practices to develop an understanding of their different demographics and population health needs.
• Assist in the co-ordination of the PCN meetings, including PCN Board meetings. Duties include setting dates, drawing up agendas, minuting meetings and communicating decisions to the wider PCN.
• Design innovative services that meet local need and provide project management to support project progress.
• Support in the writing of business cases and bids on behalf of the network, linking with RHA as required.
• Seek out examples of good practice and innovation from other areas and present to the PCN as required.
• Deliver operational work-streams as per local and national requirements, with support from the PCN, Practice Managers and RHA.
• Develop an understanding of the Additional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN on the planning and deployment of these roles.
• Implement, monitor and report on PCN contracts and services, including project progression and management of risks.
• Manage and monitor contractual requirements on behalf of the PCN.
• Develop relationships with key partners and stakeholders, exploring opportunities for collaborative and partnership working.
• Liaise with key partners in the development and monitoring of integrated services and projects.

The PCN is focused on building relationships with other local health and social care providers and the PCN Manager will:

• Recognise the roles of other colleagues within the PCN and in other organisations and their role to patient care.
• Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations).
• Demonstrate ability to work as a member of a team.
• Recognise personal limitations and refer to more appropriate colleague(s) when necessary.
• Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality.
• Foster and maintain strong links with all services across locality.
• Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.
• Demonstrate ability to integrate general practice with community and hospital teams.
• Liaise with other stakeholders as needed for the collective benefit of patients.

HR Management:

• To provide management to PCN employed staff, to ensure that they are embedded in the PCN and co-ordinated across the PCN practices.
• Support in the design of rotas for PCN employed staff.
• Liaise with RHA in the development of job descriptions, person specifications, interview templates.
• Work with RHA to support the budgeting and monitoring processes to maintain the short and long-term financial management of the network.

IT and Data Management:

• Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.
• Liaise with RHA to provide performance and quality reporting data for a range of PCN activities as required.
• Use Excel spreadsheets to display and predict performance data.

Quality and Governance:

The post-holder will strive to maintain quality within RHA and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Work effectively with individuals in other agencies.
• Effectively manage own time, workload and resources.

Person Specification:

• Qualifications: Educated to Degree or A level or equivalent, Recognised Management qualification.
• Experience: Working in Primary care within a management role, Working with a high degree of autonomy, Working with a range of stakeholders and providers, Experience of project and change management, Experience of management and monitoring of financial accounts, Experience of working within a Primary care Network.
• Knowledge and Skills: Knowledge of Primary Care and how it operates, Knowledge of DES contracts, Ability to use clinical information and IT systems, Ability to work independently with a high degree of autonomy, Excellent organisational and team working skills, Knowledge and experience of writing business cases and bids.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.