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- Tasks: Welcome patients, manage appointments, and support the smooth running of our busy surgery.
- Company: Join a collaborative GP practice dedicated to improving healthcare in Rochdale.
- Benefits: Gain valuable experience in healthcare while developing your customer service skills.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus strong communication and organisational skills.
- Other info: Opportunity for personal growth and professional development in a dynamic healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a friendly, organised and professional GP Receptionist to join our busy medical practice. As the first point of contact for patients, you will play a vital role in delivering excellent customer service, managing appointments and supporting the day-to-day running of the surgery. This is a great opportunity for someone with strong communication skills and a passion for helping others in a healthcare setting.
Main duties of the job
Greeting and booking patients for surgeries and clinics
Dealing with patient enquiries efficiently and courteously
Receiving and recording of telephone messages then taking appropriate action
Making appointments on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone
Pulling and filing medical records as necessary
Taking home visit requests
Receiving specimens from patients, ensuring all their details have been recorded whilst following health and safety protocols
Tidying the waiting room after surgery, tidying and sorting leaflets, discarding old and damaged items as necessary
About us
GP practices across the Rochdale borough, who have historically worked independently, have come together to work in a federated model to improve healthcare across the Heywood, Middleton and Rochdale (HMR) neighbourhoods.
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough, to streamline the way in which services are delivered and to contribute to the development of the wider health and social care provision across the Borough.
Job responsibilities
Greeting and booking patients for surgeries and clinics
Dealing with patient enquiries efficiently and courteously
Receiving and recording of telephone messages then taking appropriate action
Making appointments on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone
Pulling and filing medical records as necessary
Taking home visit requests
Receiving specimens from patients, ensuring all their details have been recorded whilst following health and safety protocols
Tidying the waiting room after surgery, tidying and sorting leaflets, discarding old and damaged items as necessary
Telephone Duties
- Deal with all telephone calls and transfer calls if appropriate
- Making appointments
- Signposting patients to the appropriate services
- Dealing with general enquiries
- Respond to chaperoning requests
Have thorough knowledge of all practice policies and procedures
To work in accordance with written protocols
Provide administrative support for clinical staff
Filing patient records and correspondence when necessary
Opening and distributing of practice post
Registering new patients following the registration protocol
Sending letters / text messages to patients as required
Updating EMIS as required
General Responsibilities
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Person Specification
Qualifications
- Educated to GCSE standard grade 4 & above including Maths and English
- Commitment to personal and professional development
Experience
- Experience in a customer facing role and/or office environment
- Experience of handling situations of potential conflict
- Experience of working in a busy environment
- Experience of working in a primary care environment
- Experience of using EMIS and DOCMAN or other clinical systems
Knowledge and Skills
- Good IT skills including MS Office packages
- Ability to read, write and speak English to a good standard
- Good organisational skills
- Ability to work autonomously as well as in a team
- Excellent written, verbal and listening skills
- Strong organisational skills with the ability to prioritise tasks effectively
- Awareness of the need for confidentiality and compassion
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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GP Receptionist employer: Rochdale Health Alliance
Contact Detail:
Rochdale Health Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
First things first, make sure you know the practice inside out. Familiarise yourself with their services and values. When you walk in for that interview, show them you’re not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a GP Receptionist, you'll be the friendly face patients see first. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries with ease.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what they’re looking for.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of resources to help you nail that interview and land the job. Plus, it’s the best way to stay updated on any new opportunities that pop up!
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Show Your Friendly Side: As a GP Receptionist, you'll be the first point of contact for patients. Make sure your application reflects your friendly and approachable nature. Use warm language and share any relevant experiences that highlight your customer service skills.
Highlight Organisational Skills: Being organised is key in this role. In your application, mention any past experiences where you successfully managed appointments or handled multiple tasks at once. This will show us that you can keep things running smoothly in our busy practice.
Communicate Clearly: Strong communication skills are a must! Ensure your written application is clear and concise. Avoid jargon and make it easy for us to see how well you can convey information, as this is crucial when dealing with patient enquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Rochdale Health Alliance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP Receptionist. Familiarise yourself with tasks like managing appointments, dealing with patient enquiries, and using EMIS. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a GP Receptionist, strong communication is key. Prepare examples from your past experiences where you've effectively dealt with customers or resolved conflicts. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Organisational Skills
Being organised is crucial in a busy medical practice. Think of times when you've successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you would handle a hectic day at the surgery, ensuring everything runs smoothly.
✨Emphasise Confidentiality and Compassion
In healthcare, respecting patient confidentiality is vital. Be prepared to discuss how you would handle sensitive information and demonstrate your understanding of the importance of compassion in patient interactions. This will show that you align with the values of the practice.