Receptionist/Team Leader in Bolton

Key Responsibilities

• Support the Practice Manager in managing the administrative/reception team, handling daily operations, and ensuring high standards of patient service.
• Coordinate training, manage rotas and resolve issues to bridge staff needs with practice goals and CQC compliance.
• Perform core administrative tasks including booking appointments, patient registration, and workflow management.
• Motivate staff, manage performance, facilitate communication, and promote operational efficiency with a focus on short‑term goals and individual development.
• Provide first‑line support, guidance and coaching to admin/reception staff; conduct training, identify developmental needs, and manage staff rotas.
• Oversee daily reception and admin operations, ensuring efficiency under established office procedures and adherence to legislation.
• Manage workflow processes such as post, scanning, and document processing.
• Ensure compliance with CQC regulations and quality standards.
• Provide administrative support for clinical staff: file patient records, distribute practice post, register new patients, send letters/text messages, and update EMIS listings.
• Carry out ad‑hoc duties: scanning, weekly review of paperwork, and monthly stocking of consulting rooms.
• Adhere to confidentiality, safeguarding, health & safety, and equal opportunities policies.

Essential Knowledge and Skills

• Educated to GCSE standard, grade 4 & above including Maths and English.
• Excellent leadership, organisational, interpersonal and communication skills.
• Good IT skills, including MS Office packages.
• Ability to remain calm and patient in stressful situations.
• Ability to read, write, and speak English to a good standard.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Ability to work autonomously and as part of a team.
• Excellent written, verbal and listening skills.
• Awareness of confidentiality requirements and compassion.
• Understanding of equality, diversity and confidentiality in a healthcare setting.

Desirable Knowledge and Skills

• Management or Leadership qualification (e.g. LM Leadership and Management Level 2).
• Experience in change management processes.

Essential Experience

• Experience of working in a primary care environment.
• Experience of using EMIS and DOCMAN or other clinical systems.
• Experience in a customer‑facing role and/or office environment.
• Experience handling potential conflict situations.
• Supervisory experience.
• Experience in a busy environment.
• Handling confidential information.

Legal and Confidentiality Information

• The practice has adopted an equal opportunities policy. All employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination.
• Employees must comply with the Health and Safety at Work Act 1974, reporting all clinical and non‑clinical accidents, incidents or near misses promptly and cooperating with investigations.
• All patient and practice information is strictly confidential; disclosure is only to authorised persons in accordance with policy.