At a Glance
- Tasks: Support Council Tax, Business Rates, and Benefits teams to ensure quality service delivery.
- Company: Join Rochdale Council, a supportive environment focused on improving lives.
- Benefits: Competitive salary, opportunities for professional development, and a collaborative team culture.
- Other info: Dynamic role with potential for career growth and innovation.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in Revenues & Benefits, excellent communication, and IT skills required.
The predicted salary is between 26403 - 28142 £ per year.
About the role
An exciting opportunity has arisen to join our Technical Support Team within the Revenues and Benefits Service. This permanent, full-time role includes supporting the Council Tax, Business Rates, Benefits and Corporate Debt Teams and to ensure quality is at the heart of service delivery and compliance with legislation, accuracy and maximisation of benefit/support.
About you
You will have significant experience of working within a Revenues & Benefits environment. Knowledge of Revenues & Benefits legislation and procedures is essential, and the successful candidate will possess excellent communication and organisational skills, be proficient in the use of Information Technology, and the ability to work in a pressurised environment, delivering priority work with accuracy and within timescales.
About us
At Rochdale Council we offer a supportive environment where you can bring ideas, test new ways of working and help pioneer change that improves lives. You’ll work with passionate colleagues and partners, with opportunities to learn, collaborate and develop.
Although it is our intention to recruit to a Grade 5, if we are unable to recruit to this grade, then we may consider offering a Grade 4 position.
How to apply
To apply please upload your CV together with a supporting statement that provides evidence of how you meet the 7 essential requirements of the person specification of the Grade 5 Role Profile. We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example. Please ensure that you anonymise your CV and supporting statement.
Unfortunately, we are unable to offer a sponsorship for this role.
Closing date: 14 June 2026
Support Officer employer: Rochdale Council
At Rochdale Council, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where your ideas can flourish. As a Support Officer, you will have the opportunity to make a meaningful impact within the Revenues and Benefits Service, while benefiting from professional development and a commitment to employee well-being. Join us in a role that not only values accuracy and compliance but also fosters growth and innovation in the heart of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer
✨Tip Number 1
Get to know the company! Research Rochdale Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the Revenues & Benefits environment. Think about your past experiences and how they align with the role, so you can confidently share relevant examples.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at Rochdale Council.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Officer role. Highlight your experience in Revenues & Benefits and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Use the person specification criteria as headings and provide specific examples of how you meet each requirement. This helps us see your qualifications clearly.
Keep It Professional but Personal:While we love a professional tone, don’t be afraid to let your personality shine through. Show us your passion for the role and how you can contribute to our supportive environment at Rochdale Council.
Anonymise Your Documents:Remember to anonymise your CV and supporting statement before submitting. This helps us focus on your skills and experience without bias. We’re all about fairness in our hiring process!
How to prepare for a job interview at Rochdale Council
✨Know Your Legislation
Make sure you brush up on the key Revenues & Benefits legislation and procedures. Being able to discuss specific laws or regulations during your interview will show that you’re not just familiar with the role, but that you’re genuinely invested in understanding the framework within which you’ll be working.
✨Showcase Your Communication Skills
Since excellent communication is a must for this role, prepare examples of how you've effectively communicated complex information in the past. Whether it’s through written reports or face-to-face interactions, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Demonstrate Organisational Skills
Think of specific instances where you’ve successfully managed multiple tasks under pressure. Be ready to share how you prioritised your workload and ensured accuracy in your work, as this will highlight your ability to thrive in a fast-paced environment.
✨Tailor Your Supporting Statement
When crafting your supporting statement, use the person specification criteria as headings and provide concrete examples that align with each requirement. This tailored approach will not only make your application stand out but also give you talking points for your interview.
