At a Glance
- Tasks: Lead service improvement initiatives to enhance outcomes for children and families.
- Company: Join a passionate team dedicated to transforming Children's Services.
- Benefits: Make a real impact while developing your leadership skills in a supportive environment.
- Other info: Opportunity to shape a culture focused on high support and continuous learning.
- Why this job: Be a key player in driving excellence and innovation for children's services.
- Qualifications: Experience in management within children's services and a passion for service improvement.
The predicted salary is between 40500 - 49500 £ per year.
This is a pivotal leadership role at the heart of Children's Services, requiring a strong, strategic leader who is passionate about driving service improvement and achieving the very best outcomes for children, young people and families.
- Service Improvement and Support Manager
- Children's Services
Are you an experienced leader with a passion for service improvement, workforce development, and delivering outstanding outcomes for children and families?
We are seeking an exceptional Service Improvement and Support Manager to join our Children's Services Senior Management Team.
This is a unique opportunity to play a leading role in driving excellence across the service, supporting innovation, strengthening practice, and ensuring children and young people receive the highest quality support.
About the Role
As Service Improvement and Support Manager, you will provide strategic and operational leadership across a range of key functions including workforce development and training, business intelligence, business support, practice improvement, and service performance.
Working closely with senior leaders and partners, you will lead the delivery of improvement priorities, support preparation for inspection, and ensure the service continually develops and embeds outstanding practice.
You will be instrumental in driving the Children's Services improvement agenda, helping to create a culture of high support, high challenge, and continuous learning.
Key Responsibilities
- Lead and manage the Service Improvement and Support Service, ensuring high-quality and effective delivery across all functions.
- Provide strategic leadership for workforce development, training, practice improvement, business intelligence, and business support services.
- Contribute as a member of the Children's Social Care Senior Management Team, helping shape and deliver service priorities and improvements.
- Drive innovation and service development to improve outcomes for children, young people and families.
- Lead performance management across teams, ensuring services are responsive, efficient and outcome-focused.
- Coach, supervise and support Team Managers, promoting a positive culture of accountability, development and wellbeing.
- Champion high-quality evidence-based practice and continuous professional development across Children's Services.
- Lead and support improvement initiatives, including delivery of the Achieving Excellence Plan.
- Support Ofsted readiness and inspection activity, working collaboratively with colleagues and partner agencies.
- Manage people-related processes effectively, ensuring staff are supported to excel in their roles.
- Deputise for the Head of Service where required and represent Children's Services at internal and external meetings, boards and forums.
About You
- Significant management experience within Children's Services or a related environment.
- A strong understanding of practice improvement, quality assurance, workforce development and performance management.
- Experience of leading change, service transformation and improvement programmes.
- Excellent leadership, communication and influencing skills.
- The ability to analyse performance information and use business intelligence to drive improvements.
- A commitment to delivering high-quality services that improve outcomes for children and families.
- Experience of working within a complex, multi-agency environment and contributing at a senior management level.
- Knowledge and understanding of Ofsted frameworks and inspection preparation.
Why Join Us?
This is an exciting opportunity to make a real difference across Children's Services by leading improvement, supporting innovation, and helping to ensure every child and young person has the opportunity to thrive.
If you are an ambitious and values-driven leader who is committed to excellence and passionate about improving children's lives, we would love to hear from you.
Join us and help shape a service where children, young people and families are at the heart of everything we do.
Appointment to this post is subject to an enhanced DBS including a barred list check child workforce
- Supporting Documents
- Rehabilitation of offenders policy
Job Description and Person Specification
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Service Improvement and Support Manager employer: Rochdale Council
As a Payments Team Leader within our Finance Services, you will join a dynamic and supportive work environment that values your contributions and encourages professional growth. With access to internal training programs like the Leadership Academy, you will have ample opportunities to advance your career while making a meaningful impact on the Borough's financial operations. Our commitment to fostering strong relationships and embracing technology ensures that no two days are the same, making this an exciting place to work for finance professionals seeking variety and challenge.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement and Support Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Rochdale Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Rochdale Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Rochdale Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Rochdale Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Improvement and Support Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Rochdale Council:Before hitting send, make sure to tailor your application specifically to Rochdale Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Rochdale Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
