At a Glance
- Tasks: Provide top-notch tech support and resolve ICT incidents for staff.
- Company: Join the dynamic ICT Service Desk at Rochdale Borough Council.
- Benefits: Gain valuable experience in a supportive, fast-paced environment.
- Other info: Be part of a diverse team committed to continuous improvement.
- Why this job: Make a real difference by helping colleagues with their tech challenges.
- Qualifications: Customer-focused attitude and a passion for technology.
The predicted salary is between 32243 - 39408 £ per year.
Are you passionate about technology and delivering excellent customer service? Join our ICT Service Desk team and play a key role in supporting staff across the organisation. You will be responsible for logging, diagnosing and resolving ICT incidents and service requests, providing technical support, and ensuring customers receive timely updates.
Working closely with ICT teams and external suppliers, you will help maintain service levels, improve processes, contribute to knowledge management, and support ITIL best practices. If you are customer-focused, technically minded, and thrive in a fast-paced support environment, we'd love to hear from you.
The ICT Service is a diverse and expanding team dedicated to delivering high-quality technology services across Rochdale Borough Council. As part of the ICT Service Desk, you will be the first point of contact for colleagues, providing professional, customer-focused support and ensuring incidents and service requests are resolved efficiently.
You will diagnose and resolve technical issues, maintain accurate records, manage service requests, and work closely with ICT teams and external suppliers to deliver excellent service. You will also contribute to continual service improvement, knowledge management, and ITIL best practice.
Rochdale Borough Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all employees to share this commitment.
Service Desk Agent employer: Rochdale Council
As a Payments Team Leader within our Finance Services, you will join a dynamic and supportive work environment that values your contributions and encourages professional growth. With access to internal training programs like the Leadership Academy, you will have ample opportunities to advance your career while making a meaningful impact on the Borough's financial operations. Our commitment to fostering strong relationships and embracing technology ensures that no two days are the same, making this an exciting place to work for finance professionals seeking variety and challenge.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rochdale Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rochdale Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rochdale Council:Your cover letter is your chance to shine! Tell us why you want to work at Rochdale Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rochdale Council!
How to prepare for a job interview at Rochdale Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
