Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help residents with queries about Council services via phone and email.
- Company: Join a supportive team dedicated to serving the Rochdale community.
- Benefits: Fixed-term contract, valuable experience, and the chance to make a difference.
- Why this job: Gain customer service skills while helping your local community thrive.
- Qualifications: Strong communication skills and a good standard of written English required.
- Other info: Opportunity for personal growth in a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
This is a re-advertisement. Previous applicants need not re-apply. External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (i.e where the household pays council tax to Rochdale Borough Council).
To apply please upload your CV together with a supporting statement that provides evidence of how you meet the 5 essential requirements of the person specification. We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example. Please ensure you anonymise your CV and supporting statement.
About the Role
We are looking for an Advisor to provide residents with help, advice and information about Council, non-Council Services and related services via the telephone & email. To resolve and record customer enquiries and where required to signpost or pass on (via workflow) enquiries which require specialist officers. To provide a high standard of customer service to customers contacting the Council. This is a fixed term contract linked to specific external funding for 6 months initially.
About You
To be successful in this role, we anticipate you will be able to demonstrate the following:
- Good standard of written English and grammar.
- Good communication skills with the ability to build rapport with team members at various levels.
- Understanding of the cultural and social needs of different sections of the local community.
- Fully self-motivated with excellent time management skills.
- Experience of working with members of the public on phone or face to face.
- Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel.
- Ability to objectively apply and evaluate process adherence, without undue influence.
You will work Monday to Friday, however you may be required to work weekends in accordance with the needs of the service. Previous experience within a Contact Centre environment is preferred but not essential.
Customer Service Advisor in Rochdale employer: Rochdale Council
Contact Detail:
Rochdale Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Rochdale
✨Tip Number 1
Get to know the company! Research Rochdale Borough Council and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with residents, try role-playing common customer service scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Prepare specific examples! Think of situations where you've successfully resolved customer issues or built rapport. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on our platform. It’s straightforward and ensures your CV and supporting statement are reviewed properly. Plus, it shows you're tech-savvy!
We think you need these skills to ace Customer Service Advisor in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Advisor. Highlight relevant experience and skills that match the job description, especially those related to communication and customer service.
Craft a Strong Supporting Statement: When writing your supporting statement, use the person specification criteria as headings. This makes it easier for us to see how you meet each requirement. Don’t forget to include specific examples that showcase your skills!
Anonymise Your Documents: Remember to anonymise your CV and supporting statement before submitting them. This helps us focus on your skills and experience without any bias. It’s a simple step that can make a big difference!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right place quickly. Good luck!
How to prepare for a job interview at Rochdale Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the services provided by the Council and think about how you can help residents. This will show your genuine interest in the position and help you answer questions more confidently.
✨Tailor Your Supporting Statement
When writing your supporting statement, use the person specification criteria as headings. Provide specific examples from your past experiences that demonstrate how you meet each requirement. This structured approach makes it easier for the interviewers to see your suitability for the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've had to resolve issues or build rapport with customers. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Community Spirit
Since this role involves understanding the cultural and social needs of the local community, be prepared to discuss your knowledge of Rochdale. Share any experiences you have that relate to the community, as this will demonstrate your commitment to serving its residents effectively.
