At a Glance
- Tasks: Greet families and manage enquiries at our welcoming SEND Family Hub.
- Company: Join a supportive team making a real difference in the community.
- Benefits: Flexible hours, training opportunities, and a positive workplace culture.
- Other info: Part-time, temporary role with potential for personal growth.
- Why this job: Be the friendly face that helps families navigate essential services.
- Qualifications: Kind, organised, and great at communicating with diverse groups.
The predicted salary is between 25949 - 25989 £ per year.
External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (i.e where the household pays council tax to Rochdale Borough Council).
Salary: £25,949 - £25,989 PRO RATA
Position: 2 Receptionist Posts – Norden SEND Family Hub
Part‑time, Temporary for 12 months
Work Hours:
- Post 1 – 9.00 am – 2.00 pm
- Post 2 – 5 afternoon shifts, including up to 3 evenings per week finishing at 7.00 pm. Monday to Friday and occasional weekends
Location: Norden SEND Family Hub, next to Norden Community Primary School, Shawfield Lane, Norden, Rochdale, OL12 7RQ (occasionally based at other hubs within the Rochdale North Neighbourhood)
About the role
Are you passionate about making a difference for children and families? Join our friendly, supportive team! As the first face families see when they arrive, you’ll play a vital role in creating a welcoming, inclusive environment for everyone who visits our SEND Family Hub.
What you’ll do:
- Greet families, children, and professionals with warmth and positivity
- Provide information and signposting to services, including SEND support
- Manage phone and in‑person enquiries efficiently and professionally
- Support the smooth running of the hub with admin and organisational tasks
- Work collaboratively with a dedicated team to deliver outstanding service
About you:
- Kind, caring, and a great communicator
- Confident working alongside children, families, and professionals from all backgrounds
- Organised, reliable, and able to multitask in a busy environment
- Proud to champion the values of the Family Hub
Why join us:
- Be part of a pioneering service making a real difference in the community
- Friendly, supportive colleagues and a positive workplace culture
- Flexible, family‑friendly hours (2.00–7.00 pm, Monday to Friday, with occasional weekends)
- Opportunities for training and development
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect staff to share this commitment. Appointment is subject to an enhanced DBS check. Unfortunately, we are unable to offer sponsorship for this role.
Receptionist in Norden employer: Rochdale Council
Join our dedicated team at the Norden SEND Family Hub, where you will be part of a pioneering service that truly makes a difference in the community. We pride ourselves on fostering a friendly and supportive workplace culture, offering flexible, family-friendly hours and ample opportunities for training and development. As a valued member of our team, you'll play a crucial role in creating an inclusive environment for families while enjoying the benefits of working in a positive and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Norden
✨Tip Number 1
Get to know the organisation! Research the Norden SEND Family Hub and understand their values. When you walk in for your interview, you’ll be able to show that you’re genuinely interested in making a difference for children and families.
✨Tip Number 2
Practice your communication skills! As a receptionist, you’ll be the first point of contact. Role-play with a friend or family member to get comfortable greeting people warmly and handling enquiries efficiently.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks. This will help you demonstrate that you can thrive in a busy environment like the Family Hub.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Receptionist in Norden
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for making a difference shine through. We want to see how much you care about supporting children and families, so share any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your application to fit the role of Receptionist at our SEND Family Hub. Use keywords from the job description and demonstrate how your skills match what we're looking for. This helps us see why you're the perfect fit!
Be Professional Yet Warm:Remember, as the first point of contact for families, your written communication should reflect the warm and welcoming environment we strive for. Keep it professional but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Rochdale Council
✨Know Your Role
Make sure you understand the responsibilities of a receptionist at the SEND Family Hub. Familiarise yourself with the key tasks like greeting families and managing enquiries. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for families. Practice how you would greet visitors and handle phone calls. Use clear, friendly language and be ready to discuss how you can create a welcoming environment.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed multiple tasks in a busy environment. Think about times when you’ve had to juggle different responsibilities and how you kept everything running smoothly. This will show that you can handle the demands of the role.
✨Emphasise Your Passion for Community Service
The role is all about making a difference for children and families. Be ready to share why you're passionate about this work and how you align with the values of the Family Hub. This personal touch can really set you apart from other candidates.
