At a Glance
- Tasks: Support the front door team in providing information and signposting for adult care.
- Company: Join a dynamic team focused on improving lives in Rochdale.
- Benefits: Flexible working hours, personal development opportunities, and a chance to make a real impact.
- Other info: Exciting role with opportunities for growth and community engagement.
- Why this job: Be part of innovative initiatives that promote digital inclusion and healthier living.
- Qualifications: Must be a Rochdale resident with excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (i.e where the household pays council tax to Rochdale Borough Council). We have both part time and full time roles available, working 37 hours & 24 hours per week.
We are looking for dynamic and forward thinking individuals to join our team as an Initial Triage Assistant. This is an exciting opportunity to help shape the implementation of our Prevention & Digital Strategic plan, which aims to build digital inclusion across adult care. The team is responsible for the provision of Assistive Technology including Careline and looking at alternative methods that could delay the need for care and support across Rochdale, enabling them to live healthier for longer.
In this exciting role, you will have the opportunity to be part of the front door team for all new contacts coming into adult care, focusing on delaying and reducing care and support needs by supporting the front door with signposting and providing information. This role is in an exciting team, which will be delivering and testing a range of existing and new initiatives. This role will include working alongside other roles within the prevention team, specifically working within the Front Door and Careline functions.
You will demonstrate Rochdale values and actively promote equality and diversity, being responsive to the growing needs of the community. You will be passionate about improving the lives of the people of Rochdale, be highly motivated and an excellent communicator. We welcome your experience, knowledge and ideas and look forward to hearing from you.
This role offers fantastic scope for personal and professional development. The successful post holder will be expected to undertake a certain amount of travelling in the course of their duties and will be required to work flexibly in accordance with the needs of the service.
Closing Date: 29th May 2026
To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification attached below. We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example, detailing information on your qualification. Please ensure you anonymise your CV and supporting statement. Please include reference to your qualifications that are specified on the person specification within your application.
Appointment to this post is subject to an Adult workforce DBS and background checks. In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English. Unfortunately, we are unable to offer sponsorship for this role.
Initial Triage Assistant employer: Rochdale Council
As an Initial Triage Assistant with us, you will be part of a dynamic team dedicated to enhancing the lives of Rochdale residents through innovative digital solutions and community support. We pride ourselves on fostering a collaborative work culture that values personal and professional growth, offering flexible working hours and opportunities to contribute to meaningful initiatives that promote health and well-being in our community. Join us in making a difference while enjoying the benefits of working in a supportive environment that champions equality and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Initial Triage Assistant
✨Tip Number 1
Get to know the team and the role! Research the Initial Triage Assistant position and understand how it fits into the bigger picture of adult care in Rochdale. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees or others in the field on platforms like LinkedIn. Ask them about their experiences and any tips they might have for landing the job. It’s all about making those connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about how your skills can help improve lives in Rochdale and be ready to share specific examples from your past experiences that demonstrate your passion and commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Initial Triage Assistant
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. The role is all about supporting the community in Rochdale, so make sure your application reflects your passion for helping others and improving lives.
Tailor Your Supporting Statement:When crafting your supporting statement, use the person specification criteria as headings. This makes it easier for us to see how your experience aligns with what we're looking for. Don't forget to include specific examples that showcase your qualifications!
Keep It Clear and Concise:We appreciate clarity! Make sure your CV and supporting statement are easy to read and straight to the point. Avoid jargon and keep your language simple, so we can quickly grasp your skills and experiences.
Anonymise Your Documents:Remember to anonymise your CV and supporting statement before submitting them. This helps us focus on your skills and experiences without any bias. It's a small step that makes a big difference!
How to prepare for a job interview at Rochdale Council
✨Know Your Community
As an Initial Triage Assistant, understanding the Rochdale community is key. Research local resources and services that support adult care, so you can demonstrate your knowledge during the interview. This shows your commitment to improving lives in the area.
✨Highlight Your Communication Skills
Since this role involves interacting with the public, be ready to showcase your communication skills. Prepare examples of how you've effectively communicated complex information in the past, especially in a supportive or advisory capacity.
✨Showcase Your Flexibility
The job requires flexibility in working hours and duties. Be prepared to discuss your previous experiences where you adapted to changing circumstances or took on varied responsibilities. This will highlight your readiness for the dynamic nature of the role.
✨Prepare Your Supporting Statement
Your supporting statement is crucial! Use the person specification as a guide and provide specific examples that align with each criterion. This not only demonstrates your qualifications but also shows that you’ve put thought into your application.
