At a Glance
- Tasks: Support digital inclusion and assist in shaping community care initiatives.
- Company: Join a forward-thinking team dedicated to improving lives in Rochdale.
- Benefits: Flexible hours, personal development opportunities, and a chance to make a real impact.
- Other info: Exciting role with opportunities for travel and flexible working.
- Why this job: Be part of a dynamic team that promotes equality and diversity in adult care.
- Qualifications: Passion for community service and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (i.e where the household pays council tax to Rochdale Borough Council). We have both part time and full time roles available, working 37 hours & 24 hours per week.
We are looking for dynamic and forward thinking individuals to join our team as an Initial Triage Assistant. This is an exciting opportunity to help shape the implementation of our Prevention & Digital Strategic plan, which aims to build digital inclusion across adult care. The team is responsible for the provision of Assistive Technology including Careline and looking at alternative methods that could delay the need for care and support across Rochdale, enabling them to live healthier for longer.
In this exciting role, you will have the opportunity to be part of the front door team for all new contacts coming into adult care. You will focus on delaying and reducing care and support needs by supporting the front door with signposting and providing information. This role is in an exciting team, which will be delivering and testing a range of existing and new initiatives. This role will include working alongside other roles within the prevention team, specifically working within the Front Door and Careline functions.
You will demonstrate Rochdale values and actively promote equality and diversity, being responsive to the growing needs of the community. You will be passionate about improving the lives of the people of Rochdale, be highly motivated and an excellent communicator. We welcome your experience, knowledge and ideas and look forward to hearing from you. This role offers fantastic scope for personal and professional development.
The successful post holder will be expected to undertake a certain amount of travelling in the course of their duties and will be required to work flexibly in accordance with the needs of the service.
Closing Date: 29th May 2026
To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification attached below. We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example, detailing information on your qualification. Please ensure you anonymise your CV and supporting statement. Please include reference to your qualifications that are specified on the person specification within your application.
Appointment to this post is subject to an Adult workforce DBS and background checks. In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English. Unfortunately, we are unable to offer sponsorship for this role.
Front Door Triage Assistant — Digital Inclusion Advocate employer: Rochdale Council
As a Front Door Triage Assistant with us, you will be part of a dynamic team dedicated to enhancing digital inclusion and improving the lives of Rochdale residents. We offer flexible working hours, opportunities for personal and professional growth, and a supportive work culture that values equality and diversity. Join us in making a meaningful impact in the community while enjoying the benefits of working in a role that is both rewarding and essential.
StudySmarter Expert Advice🤫
We think this is how you could land Front Door Triage Assistant — Digital Inclusion Advocate
✨Tip Number 1
Get to know the team and the role! Research the Front Door Triage Assistant position and understand how it fits into the bigger picture of digital inclusion in Rochdale. This will help you speak confidently about your passion for improving lives during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees or others in the field on platforms like LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 3
Prepare for the interview by practising common questions related to digital inclusion and community support. Think about specific examples from your past experiences that showcase your skills and how they align with the values of Rochdale.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Front Door Triage Assistant — Digital Inclusion Advocate
Some tips for your application 🫡
Know Your Audience:Make sure you understand the role and the values of Rochdale. Tailor your application to show how your skills and experiences align with their mission to improve lives in the community.
Use the Person Specification:When writing your supporting statement, use the person specification criteria as headings. This makes it easier for us to see how you meet the essential requirements and gives your application a clear structure.
Be Specific and Relevant:Provide specific examples from your past experiences that demonstrate your qualifications. The more relevant your examples are to the role of Front Door Triage Assistant, the better!
Anonymise Your Documents:Don’t forget to anonymise your CV and supporting statement before submitting. This helps us focus on your skills and experiences without any bias. And remember, apply through our website for the best chance!
How to prepare for a job interview at Rochdale Council
✨Know Your Community
As a Front Door Triage Assistant, it's crucial to understand the needs of Rochdale residents. Research local services and community resources that promote digital inclusion and support for adults. This knowledge will help you demonstrate your commitment to improving lives during the interview.
✨Showcase Your Communication Skills
Since this role involves signposting and providing information, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with diverse groups in the past, highlighting your ability to engage with the community.
✨Align with Rochdale Values
Familiarise yourself with the values of Rochdale and be ready to discuss how you embody these principles. Think about specific instances where you've promoted equality and diversity in your previous roles, as this will resonate well with the interviewers.
✨Prepare Your Supporting Statement
Your supporting statement is your chance to shine! Use the person specification criteria as headings and provide concrete examples of your qualifications. Make sure to tailor your experiences to reflect the skills and attributes they are looking for in a candidate.
