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- Tasks: Be the friendly face of our Family Hubs, welcoming families and supporting their needs.
- Company: Join a dedicated team focused on enhancing family support services in Rochdale.
- Benefits: Enjoy flexible working hours and the chance to make a real difference in your community.
- Why this job: This role offers a unique opportunity to connect with families and contribute to positive change.
- Qualifications: We seek passionate individuals with experience in customer service or working with children and families.
- Other info: Positions are temporary or permanent, with a commitment to safeguarding and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
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Family Hub Receptionist Positions in Rochdale
We are offering the following positions:
- 2 x 25-hour temporary positions (fixed term for 12 months) at Rochdale North Neighbourhood, Norden Family Hub, Rochdale, OL12 7RQ. These are Monday to Friday roles, with days and times to be arranged to meet service needs.
- 1 x 25-hour permanent position at Rochdale North Neighbourhood, Howard Street Family Hub, Rochdale, OL12 0PP. The earliest start date for this role will be at the beginning of November. The working hours are Monday 8am-6pm, Tuesday 8am-6pm, and Wednesday 8am-1pm.
This is an exciting opportunity to join our Early Help and Early Years’ Service as a Family Hub Receptionist. Our service includes Family Hubs, Parenting and Relationship Programmes, Family Learning, Family Information Service, Rochdale initiatives, Early Years Childcare and Advisory Team, SEND, Outreach Support, and Funding Team. We work closely with EHASH, NEST, Family Group Conferencing, and other teams across Children’s Services.
We seek a passionate, committed individual with relevant experience to support children and families in our neighbourhoods. You will be line managed by the Neighbourhood Lead and collaborate with parents, children, and partner agencies to enhance our Family Hub offerings.
About the role
Our receptionists are the heart of our Family Hubs. As the first point of contact, a welcoming smile and approach are essential.
About you
We are looking for a kind, caring, and communicative individual who can work effectively with children, families, and professionals. Pride, passion, and strong values are important to support and advance our services.
About us
Our dedicated team works collaboratively to support families in our community.
Application process
Please demonstrate how you meet the essential requirements of the person specification in your application, using the criteria as headings and providing specific examples.
The Council is committed to safeguarding children, young people, and vulnerable adults. Appointment is subject to an enhanced DBS check.
External candidates must be residents of Rochdale within the borough boundaries.
If interested and qualified, we look forward to hearing from you. For further discussion, contact Rachael El Weshahi, Children and Families Neighbourhood Lead, at 01706 927196.
Note: We are unable to offer sponsorship for this role.
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Family Hub Receptionist employer: Rochdale Council
Contact Detail:
Rochdale Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Hub Receptionist
✨Tip Number 1
Familiarise yourself with the Family Hub's services and initiatives. Understanding the specific programmes offered, such as Parenting and Relationship Programmes, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the Family Hubs in Rochdale. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your experience and how it aligns with their needs.
✨Tip Number 3
Prepare to showcase your interpersonal skills. As a Family Hub Receptionist, you'll be the first point of contact for families. Think of examples from your past experiences where you've successfully communicated with diverse groups, especially children and parents.
✨Tip Number 4
Research the local community and its specific needs. Being aware of the challenges faced by families in Rochdale will not only show your commitment but also allow you to discuss how you can contribute positively to the Family Hub's mission.
We think you need these skills to ace Family Hub Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Family Hub Receptionist position. Make notes on how your skills and experiences align with what they are looking for.
Tailor Your Application: When writing your application, use the criteria from the person specification as headings. Provide specific examples from your past experiences that demonstrate how you meet each requirement. This will show that you have taken the time to understand what they need.
Highlight Relevant Experience: Emphasise any previous experience working with children, families, or in a reception role. Mention any relevant training or qualifications that support your application, especially those related to safeguarding and communication.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a receptionist role.
How to prepare for a job interview at Rochdale Council
✨Show Your Passion for Community Support
Make sure to express your enthusiasm for working with families and children during the interview. Share specific examples from your past experiences that highlight your commitment to community service and how you can contribute positively to the Family Hub.
✨Demonstrate Strong Communication Skills
As a Family Hub Receptionist, effective communication is key. Prepare to discuss how you've successfully interacted with diverse groups, including children, parents, and professionals. Consider role-playing common scenarios to showcase your ability to handle inquiries and provide support.
✨Emphasise Your Teamwork Experience
Collaboration is crucial in this role. Be ready to talk about your experience working in teams, especially in settings related to childcare or community services. Highlight how you’ve worked with others to achieve common goals and improve service delivery.
✨Prepare for Questions on Safeguarding
Given the importance of safeguarding in this position, be prepared to answer questions related to child protection and welfare. Familiarise yourself with relevant policies and demonstrate your understanding of the responsibilities involved in ensuring the safety of children and vulnerable adults.