At a Glance
- Tasks: Support a busy team with admin, finance, and customer service tasks.
- Company: Join the Rochdale Council's dynamic Economy and Place Directorate.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Must be a Rochdale resident; no sponsorship available.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication, IT skills, and a proactive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale. The Highways, Property & Business Support Team within Economy and Place Directorate are seeking to recruit to this full time position. The successful candidate will assist and support this very busy and diverse team to deliver all administrative, financial and corporate tasks efficiently and effectively across all service areas, to include providing cover as required for the Property Services Helpdesk (cover required from 8.30am to 16.30pm Monday to Friday).
The main duties include:
- Dealing with phone calls and emails for respective service areas
- Liaising with other Council Services, Schools, Suppliers and Contractors
- Logging, updating and processing information in the in-service and corporate databases
- Financial tasks such as raising purchase orders, processing and raising invoices
- General administrative duties as required
Applications are welcomed from candidates with the necessary skills and experience required to fulfil the duties of the post. Being enthusiastic, proactive and intuitive are advantageous. Key attributes required for the post are excellent customer service skills, good communication and organisational skills, effective IT abilities and an awareness of the Council financial processes would be beneficial.
To apply please demonstrate how you meet the 6 essential requirements of the person specification. We suggest that when completing your application form, you use the person specification criteria as headings then give a specific example. Unfortunately, we are unable to offer sponsorship for this role.
Business Support Assistant employer: Rochdale Council
As a valued member of the Highways, Property & Business Support Team within the Economy and Place Directorate, you will thrive in a supportive work culture that prioritises collaboration and community engagement. Located in Rochdale, this role offers excellent opportunities for professional growth while contributing to meaningful projects that enhance local services. With a focus on employee development and a commitment to delivering exceptional public service, we are dedicated to fostering an environment where your skills can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rochdale Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rochdale Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rochdale Council:Your cover letter is your chance to shine! Tell us why you want to work at Rochdale Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rochdale Council!
How to prepare for a job interview at Rochdale Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
