At a Glance
- Tasks: Lead a dynamic IT support team and enhance service delivery for diverse users.
- Company: Join Rochdale Boroughwide Housing, a pioneering co-owned housing society.
- Benefits: Enjoy 30 days leave, flexible working, and a competitive salary.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in modernising IT support services and developing talent.
- Qualifications: Experience in IT support, strong communication skills, and ITIL Foundation qualification.
- IT Support Manager
- £40,902
- Rochdale
- Permanent, Full Time
- Shape and lead a high-performing IT support function
Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk.
This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development.
This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale.
We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs.
- What you'll be doing as our IT Support Manager
- Leading and developing the IT Service Desk team to deliver a professional and responsive support service.
- Managing the delivery of first and second-line IT support for a diverse user base.
- Driving continuous improvement through analysis of service performance and customer feedback.
- Overseeing incident escalation, problem resolution, and customer satisfaction.
- Managing IT assets, hardware deployment, software licensing, and supplier relationships.
- Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions.
- Managing the ITSM platform, knowledge base, and service desk processes.
- Supporting the transition of projects into operational support.
- Coaching and developing team members to enhance technical capability and service delivery standards.
About you
You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service.
You will be confident leading teams, managing workloads, and driving improvements within a busy support environment.
Essential experience and knowledge
- Experience in IT support and service delivery.
- Knowledge of Microsoft 365 administration and troubleshooting.
- Experience with Active Directory, VMware, device management, and endpoint support.
- Strong troubleshooting and problem-solving skills.
- Experience analysing service performance and implementing improvements.
- Ability to build effective relationships with colleagues, customers, and suppliers.
- Experience coaching, mentoring, or developing team members.
- Excellent communication and organisational skills.
Qualifications
- ITIL Foundation qualification.
- GCSE English and Maths (or equivalent).
- Full UK driving licence.
Why join RBH?
This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation.
You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day.
Apply today and help drive the future of IT service delivery
In addition to a competitive salary, you will benefit from
- 30 days annual leave plus bank holidays.
- Option to buy up to 5 additional days annual leave.
- An additional 5 days leave after 5 years' service.
- Pension scheme with employer contributions matched up to 8%; death in service benefit.
- Flexible smart working arrangements.
- Healthcare cashback plan, virtual GP access and subsidised gym membership.
- Employee Assistance Programme available 24/7.
- Paid volunteering days.
- Enhanced family-friendly policies.
If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised.
Diversity, Inclusion & Belonging
RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported.
We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.
Artificial Intelligence
We recognise that AI can be a useful tool when preparing applications.
However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.
The Company
Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.
As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do.
Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services.
Our values get to the root of who we really are and what we stand for.
Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services.
Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises.
Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.
Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve
IT Support Manager in Rochdale employer: Rochdale Boroughwide Housing
Join our dynamic team in Rochdale as an Applications Change Manager, where you'll play a pivotal role in shaping our IT strategy and enhancing service delivery. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering opportunities for professional development and the chance to make a real impact in a supportive environment. With a focus on reliability and excellence, we ensure our employees are equipped with the tools and resources they need to succeed, making us an exceptional employer in the tech industry.
Contact Details:
Rochdale Boroughwide Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager in Rochdale
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rochdale Boroughwide Housing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rochdale Boroughwide Housing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rochdale Boroughwide Housing!
✨Direct Apply to Rochdale Boroughwide Housing
Let's not forget to apply directly through the Rochdale Boroughwide Housing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Manager in Rochdale
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rochdale Boroughwide Housing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rochdale Boroughwide Housing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rochdale Boroughwide Housing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
