At a Glance
- Tasks: Lead and improve business-critical application services for a dynamic housing organisation.
- Company: Rochdale Boroughwide Housing, committed to delivering high-quality user experiences.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Join a forward-thinking team with opportunities for growth and innovation.
- Why this job: Make a real impact by enhancing essential services that support colleagues and customers.
- Qualifications: Experience in managing enterprise applications and leading technical teams.
The predicted salary is between 50000 - 60000 £ per year.
Rochdale Boroughwide Housing (RBH) is seeking an IT Application Services Manager to lead the performance, stability, and continual improvement of our business-critical application estate. This is a key leadership role within our IT function, responsible for ensuring that systems such as the housing management, CRM, and digital platforms are reliable, secure, and deliver a high-quality user experience for colleagues and customers. Working alongside our Technical Delivery Lead, you will act as the operational lead for application services, ensuring that change is successfully transitioned into BAU and that services are well-managed, supportable, and aligned to business needs.
Responsibilities
- Own the day‑to‑day performance and availability of RBH's application services
- Lead and develop the Applications team, ensuring a strong service‑first culture
- Manage support, incident resolution, and service improvement
- Manage supplier performance and operational relationships
- Establish and embed service governance, KPIs, and reporting
Qualifications
- Experienced in managing enterprise application services in a complex environment
- Strong background in IT service management (ITIL aligned)
- Proven ability to lead technical teams and drive service improvements
- Experience managing suppliers and SaaS‑based application environments
- A customer‑focused leader who balances operational stability with continuous improvement
Contact Details:
Rochdale Boroughwide Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Service Manager in Rochdale
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rochdale Boroughwide Housing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rochdale Boroughwide Housing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rochdale Boroughwide Housing!
✨Direct Apply to Rochdale Boroughwide Housing
Let's not forget to apply directly through the Rochdale Boroughwide Housing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Applications Service Manager in Rochdale
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rochdale Boroughwide Housing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rochdale Boroughwide Housing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rochdale Boroughwide Housing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
