Income Officer in Rochdale

Income Officer – Full Time

RBH currently has an opportunity for an Income Officer to join our Customer and Communities Team, to provide a joined‑up, customer‑focused income service to all tenants, while supporting tenant sustainment. You will be required to maximise income collection, ensuring performance indicators and service standards are met and maintained.

Qualifications & Experience

• Excellent customer focus and experience of providing a customer‑facing service to customers in an arrears recovery or similar role.
• Ability to translate customer needs into service delivery and to gather, interpret and relay information from them.
• Negotiation and advisory skills to assist tenants to seek resolutions to their financial difficulties.
• Be performance‑focused and comply with company targets and deadlines.
• Microsoft Office skills, with the ability to produce documents to a professional and accurate standard.
• Ability to make effective decisions and deal with challenging situations effectively.
• Working knowledge of housing and welfare benefits, legal proceedings relating to arrears recovery and all relevant housing legislation.
• Numerical skills.
• A commitment to the values and mission of RBH, with a passion for promoting social inclusion and sustainable communities.
• Flexible and adaptable approach.

Benefits

• SMART working arrangements.
• Holiday entitlement 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years service. Part‑time employees will receive a pro‑rata entitlement.
• Ability to purchase up to an additional 5 days leave per year.
• A quality defined contribution pension scheme, with salary exchange and RBH matching your contributions up to 8%.
• Healthcare automatic enrolment into a health‑care cash plan, covering optical and dental costs, consultation fees and physiotherapy, to name but a few.
• You will also have access to our Employment Assistance Programme with 24‑hour confidential counselling support for both personal and work‑related issues.
• Plus, many more.

Application Process

Please refer to the attached Job Description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we encourage you to submit your application as soon as possible to avoid disappointment.

We reserve the right to close any of our adverts prior to the stated closing date should we receive a high volume of appropriate candidates.

Prior to applying for a role with us or attending an interview, you can request a call with the People team. We will then work with you to create an interview/application environment that works for you.

We want to make our recruitment process a positive experience for all.