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- Tasks: Lead the Income Team to enhance performance and manage income collection effectively.
- Company: Join Rochdale Boroughwide Housing, a community-focused organisation.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a difference in housing management and support sustainable communities.
- Qualifications: Experience in housing management and performance improvement required.
- Other info: Flexible working approach with opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
At Rochdale Boroughwide Housing (RBH), we have a great opportunity for an Income Manager to join our Neighbourhoods Income Services Team and take responsibility for the day-to-day management of the Income Team, ensuring performance improvement and delivery against KPIs and service standards.
What you will be doing:
- Work with colleagues across RBH and develop strong external partnerships to ensure the Society has an effective approach to income collection and arrears reduction.
- Day to day management of the Income Team, including 121s, performance discussions and other line management responsibilities as required.
- Recruit, train, develop and support direct reports in line with RBH policies and procedures.
- Carry out thorough case reviews to ensure all actions on arrears cases are carried out in a timely manner in order to improve performance.
- Create, develop and maintain systems, procedures and other requirements for the effective running of the service and business.
Who are we looking for?
- Experience, knowledge and understanding of housing management, housing legislation (particularly with respect to possession proceedings), welfare issues and legislation.
- Experience of effective performance management and improvement.
- Chartered Institute of Housing qualification.
- Ability to develop and maintain financial information systems, processes and procedures.
- Thorough knowledge of the working of an arrears recovery I.T systems (e.g. IBS, Orchard, Northgate etc.).
- Microsoft Office skills, with the ability to produce documents to a professional and accurate standard.
- A commitment to the values and mission of RBH, with a passion for promoting social inclusion and sustainable communities.
- Flexible and adaptable approach.
Income Manager in Rochdale employer: Rochdale Boroughwide Housing
Contact Detail:
Rochdale Boroughwide Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager in Rochdale
✨Tip Number 1
Network like a pro! Reach out to current employees at RBH on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching RBH's values and recent projects. Show us that you're not just another candidate, but someone who genuinely cares about social inclusion and community development.
✨Tip Number 3
Practice your responses to common interview questions, especially around performance management and housing legislation. We want to see that you can articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the RBH team.
We think you need these skills to ace Income Manager in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Manager role. Highlight your experience in housing management and performance improvement, as these are key for us at RBH. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with ours at RBH. Don’t forget to mention your understanding of housing legislation and arrears recovery systems.
Showcase Your Management Skills: Since this role involves managing a team, be sure to highlight your leadership experience. Talk about how you've successfully managed teams in the past, focusing on performance discussions and training, which are crucial for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from RBH!
How to prepare for a job interview at Rochdale Boroughwide Housing
✨Know Your Stuff
Make sure you brush up on housing management and legislation, especially around possession proceedings. Being able to discuss these topics confidently will show that you’re serious about the role and understand the challenges involved.
✨Showcase Your Leadership Skills
Since the role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Talk about your experience with performance management and how you’ve supported your team members to improve their skills.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you’ve tackled arrears recovery or improved income collection processes. Highlight your analytical skills and how you’ve used data to make informed decisions that led to positive outcomes.
✨Be Ready to Discuss Systems and Processes
Familiarise yourself with the IT systems mentioned in the job description, like IBS or Orchard. Be ready to explain how you’ve used similar systems in the past to manage financial information and improve service delivery.