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- Tasks: Lead the Complaints Team to deliver top-notch service and resolve issues effectively.
- Company: A reputable housing association dedicated to customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on improving customer feedback and performance.
- Why this job: Make a real difference in customer experience and drive service excellence.
- Qualifications: Strong leadership skills and extensive complaint resolution experience required.
The predicted salary is between 50000 - 60000 £ per year.
A housing association in the UK is seeking an experienced Complaints and Feedback Manager to join their Customer Experience team. The role involves leading the Complaints Team to ensure high-quality service delivery while promoting a culture of service excellence.
Candidates should have:
- Strong leadership abilities
- Extensive experience in complaint resolution
- A thorough understanding of relevant housing legislation
- Excellent communication skills
- A results-driven mindset to manage performance and achieve targets
Head of Complaints & Feedback, Customer Experience in Rochdale employer: Rochdale Boroughwide Housing
Contact Detail:
Rochdale Boroughwide Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Complaints & Feedback, Customer Experience in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and customer experience. We recommend role-playing with a friend or using online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to resolve complaints effectively. Highlighting your results-driven mindset will make you stand out as a candidate who can drive service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Complaints & Feedback, Customer Experience in Rochdale
Some tips for your application 🫡
Showcase Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and how you can bring that expertise to our Complaints Team.
Demonstrate Your Complaint Resolution Expertise: Be specific about your experience in complaint resolution. Share examples of how you've handled difficult situations and turned them into positive outcomes. This will show us you're the right fit for promoting service excellence.
Know Your Legislation: Since this role involves understanding housing legislation, it’s crucial to mention any relevant knowledge or experience you have. We appreciate candidates who are well-versed in the legal aspects of customer service in housing.
Communicate Clearly and Effectively: Your written application should reflect your excellent communication skills. Keep it clear, concise, and engaging. Remember, we’re looking for someone who can convey information effectively, so let your personality shine through!
How to prepare for a job interview at Rochdale Boroughwide Housing
✨Know Your Legislation
Make sure you brush up on relevant housing legislation before the interview. Being able to discuss specific laws and how they impact complaint resolution will show your expertise and commitment to the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve motivated your team to achieve targets or improved service delivery. This will demonstrate your leadership abilities effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are crucial for this role, consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and articulate.
✨Results-Driven Mindset
Be ready to discuss how you measure success in complaint resolution. Bring examples of how you've used data to drive improvements and achieve targets in previous roles. This will highlight your results-driven approach and align with what they’re looking for.