Community Safety Manager in Rochdale

Job Title: Community Safety Manager

Hours: Full Time (36.25 per week)

Contract: Permanent

Location: Rochdale

Salary: £44,187

Rochdale Boroughwide Housing (RBH) has an opportunity for a Community Safety Manager to provide day-to-day operational leadership for the Community Safety Team, ensuring the delivery of high-quality, customer-focused services that improve neighbourhood safety, tackle anti-social behaviour, support victims and reduce harm within RBH communities.

The Community Safety Manager will oversee complex and high-risk community safety cases, provide professional supervision and support to colleagues, and ensure services are delivered in accordance with organisational policies, legislative requirements and regulatory expectations.

Working collaboratively with internal teams and external partners, the post holder will lead operational responses to anti-social behaviour, hate incidents, safeguarding concerns, community safety risks and tenancy enforcement matters, ensuring appropriate interventions are implemented and positive outcomes achieved for customers and communities. You will:

• Provide day-to-day leadership, support and supervision to Community Safety Officers and Community Guardians, ensuring workloads are effectively managed and service standards are consistently achieved.
• Undertake regular case audits, quality assurance reviews and performance monitoring activities, ensuring compliance with policies, procedures, legislation and best practice.
• Oversee complex, sensitive and high-risk cases involving anti-social behaviour, hate incidents, safeguarding concerns, exploitation, community harm and serious tenancy-related issues, ensuring appropriate risk management and decision making.
• Provide professional guidance, coaching and case direction to colleagues, ensuring a consistent, victim-centred and trauma-informed approach to community safety case management.
• Ensure risk assessments, vulnerability assessments and support plans are completed to a high standard and reviewed throughout the lifecycle of cases.
• Lead on escalation cases, complaints, Community Trigger reviews, partnership referrals and other cases requiring senior operational oversight.
• Support and develop team capability through coaching, performance management, regular one-to-one meetings and identification of learning and development needs.
• Monitor team performance against service standards, customer outcomes and key performance indicators, taking action to address underperformance and promote continuous improvement.

We’re looking for:

• A full UK driving licence and access to a vehicle for business use
• Relevant qualification or professional training in Community Safety, Housing, or ASB, Safeguarding or Leadership (desirable)
• A CIH Level 3/4 qualification (or equivalent), or willingness to work towards
• Significant experience of managing complex anti-social behaviour, community safety, safeguarding or tenancy enforcement cases
• Experience of leading, supervising or coaching staff within a housing, community safety or enforcement environment
• Strong understanding of anti-social behaviour legislation, tenancy management, safeguarding responsibilities and community safety practice
• Experience of quality assurance, case auditing and performance management
• Ability to assess complex information, identify risks and make sound operational decisions
• Experience of preparing, reviewing and quality assuring legal documentation and evidence for court proceedings
• Strong understanding of victim-centred case management and trauma-informed practice

What Do We Have to Offer You?

In addition to a competitive salary of £44,187, you will benefit from:

• 30 days annual leave plus Bank Holidays
• Flexible and smart working arrangements
• Healthcare cashback plan, virtual GP access and subsidised gym membership
• Employee Assistance Programme available 24/7
• Paid volunteering days
• Enhanced family-friendly policies
• Learning and development opportunities
• Plus, so much more

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability, as defined by the Equality Act 2010, and meet the role's minimum requirements as set out in the advert and role profile.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.

Please review the Role Profile to understand the full requirements of this role.

Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.

As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services.

Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises.

Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.

Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.

Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.