Administrator in Rochdale

Part Time – 18-21.75 hours per week

Salary £13,867-£16,756 (£14.82 per hour)

Contract to March 2027

Location: Rochdale

Are you an organised administrator with excellent attention to detail? Do you thrive in a fast-paced environment and enjoy working as part of a busy team that makes a real difference to customers every day? Rochdale Boroughwide Housing is looking for an Administrator to join our Responsive Repairs team.

This is a pivotal role providing comprehensive administrative support across our Repairs and Maintenance Service. Working closely with internal teams, contractors and customers, you'll help ensure repairs services are delivered efficiently and effectively, contributing to excellent customer outcomes.

This is primarily an office-based role. During your training period, you will be required to work in the office full-time. Following training, there may be opportunities for some flexibility, dependent on service requirements.

This is a part-time role working between 18 and 21.75 hours per week, potentially, 3 x 6 hour days or 3 x 7.25 hour days. The hours and days of work will be discussed with the successful candidate. The hourly rate is £14.82.

What you'll be doing as our Responsive Repairs Administrator:

• Managing repairs-related enquiries received via email, telephone and customer systems
• Scheduling and coordinating appointments for engineers and contractors
• Logging and processing repairs information, defects and service records
• Raising, checking and processing purchase orders, invoices and payments
• Maintaining accurate records across multiple systems and databases
• Processing payroll submissions and related administrative tasks
• Responding to customer enquiries and escalating issues where appropriate
• Programming and managing access fobs for customers, staff and partner agencies
• Supporting repairs, empty homes, disrepair and other maintenance-related teams as required
• Scanning, filing and maintaining service documentation and records
• Working collaboratively with colleagues and external partners to deliver an efficient customer-focused service

What are we looking for from our Responsive Repairs Administrator?

• Previous administration experience within a busy office environment
• Excellent organisational skills with the ability to prioritise competing demands
• Strong attention to detail and accuracy
• Good Microsoft Office skills, particularly Word, Excel and Outlook
• Confidence using databases and multiple IT systems
• Strong communication and interpersonal skills
• The ability to build positive working relationships with customers, colleagues and contractors
• A proactive and flexible approach to work
• An understanding of customer service excellence and a commitment to delivering high-quality outcomes
• Awareness of confidentiality and data protection requirements
• GCSE Maths and English (or equivalent experience). A Level 2 NVQ in Business Administration would be advantageous

Why join us?

You'll be joining a small but dedicated team that plays a vital role in supporting the delivery of repairs and maintenance services to our customers. This is an excellent opportunity to develop your administrative skills within a fast-paced environment where no two days are the same.

What do we have to offer you?

• 30 days annual leave plus bank holidays (pro-rata)
• Pension scheme with employer contributions matched up to 8%; death in service benefit
• Healthcare cashback plan, virtual GP access and subsidised gym membership
• Employee Assistance Programme available 24/7
• Learning and development opportunities
• Plus more!

If interested, we encourage you to apply as soon as possible, as applications will be reviewed as they are received and the vacancy may close earlier than advertised.

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.

The Company

Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.

As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

• Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services.
• Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises.
• Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.
• Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
• Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.

The Benefits

• Buy additional annual leave
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Become part of a Mutual Organisation
• Two days paid volunteering
• Healthcare Cash plan & EAP Programme