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- Tasks: Manage a neighbourhood patch, ensuring sustainable tenancies and high customer satisfaction.
- Company: RBH is dedicated to community-focused housing solutions in Rochdale.
- Benefits: Enjoy flexible working, 30 days holiday, healthcare plans, and a generous pension scheme.
- Why this job: Join a supportive team making a real impact in the community with innovative solutions.
- Qualifications: Experience in social housing, strong IT skills, and a full UK driving licence required.
- Other info: Apply early as we may close applications sooner than expected.
The predicted salary is between 28800 - 43200 £ per year.
Permanent – 36.25 Hours
Are you an experienced Neighbourhood Housing Officer with the ability to develop sustainable tenancies and deliver positive outcomes for the benefits of the community?
RBH has a fantastic opportunity for a well-organised individuals who have the ability to manage a neighbourhood patch across the borough of Rochdale, delivering a pro-active service that promotes sustainability and high levels of customer satisfaction. You will have a flexible approach, be able to self-manage and look for innovative solutions. The ability to engage and empathise with customers is a must.
With strong networking and communication skills you will be the front face of RBH in the community.
Our people at RBH support each other in tight-knit teams, we each contribute to our unique society. Like them, you\’ll need to be passionate, aiming to provide a high-quality, customer focused service. You will need excellent interpersonal skills in order to build and maintain strong and effective partnerships with customers, colleagues and partner agencies.
Who are we looking for?
We are looking for someone who:
- Ideally has significant experience within social housing delivering high quality housing management and/or lettings services within a community.
- Has the ability to build and maintain strong and effective partnerships with customers, colleagues and other agencies.
- Has excellent Office 365 and general IT skills with the ability to produce documents and correspondence to a professional and accurate standard.
- Has the ability to identify risks and opportunities and be able to react to these quickly and appropriately.
- Has the ability to effectively and efficiently manage workloads and meet deadlines through the use of flexible working arrangements.
- Has experience of effective partnership working to deliver positive outcomes for the benefit of the community.
- Has a full UK driving licence and have access to a vehicle.
What\’s in it for you?
As an RBH employee, you will receive a range of fantastic benefits, including: –
- SMART working arrangements
- Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement
- Ability to purchase up to an additional 5 days leave per year
- A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
- Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few
- You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues
- Plus, many more
Please refer to the attached Job Description upon completing your application
Please note, we will be reviewing and shortlisting throughout the duration of this role and we could close early, therefore we recommend an early application.
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Neighbourhood Housing Officer employer: Rochdale Boroughwide Housing
Contact Detail:
Rochdale Boroughwide Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Familiarise yourself with the local community in Rochdale. Understanding the specific needs and challenges of the neighbourhood will help you demonstrate your commitment to delivering a pro-active service during interviews.
✨Tip Number 2
Network with current or former Neighbourhood Housing Officers, especially those who have worked at RBH. They can provide valuable insights into the role and the organisation's culture, which you can leverage in your discussions.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed workloads and met deadlines in previous roles. This will highlight your ability to handle the flexible working arrangements mentioned in the job description.
✨Tip Number 4
Demonstrate your interpersonal skills by engaging with community groups or local agencies before your interview. This will not only enhance your understanding of partnership working but also show your proactive approach to building relationships.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and your ability to manage neighbourhoods effectively. Use specific examples that demonstrate your skills in building partnerships and delivering customer-focused services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your proactive approach to problem-solving. Mention how your interpersonal skills have helped you engage with customers and achieve positive outcomes in previous roles.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly with Office 365, and your ability to produce professional documents. Also, mention your experience in identifying risks and opportunities within the housing sector.
Follow Application Instructions: Carefully read the job description and ensure you include all requested information and documents. Pay attention to any specific requirements mentioned, such as having a full UK driving licence and access to a vehicle.
How to prepare for a job interview at Rochdale Boroughwide Housing
✨Showcase Your Community Engagement Skills
As a Neighbourhood Housing Officer, your ability to engage with the community is crucial. Prepare examples of how you've successfully built relationships with residents and other stakeholders in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in housing management and how you approached them. Highlight your innovative solutions and the positive outcomes that resulted from your actions.
✨Highlight Your IT Proficiency
Since the role requires excellent Office 365 skills, be prepared to talk about your experience with various software tools. Mention any documents or reports you've created that demonstrate your professional standards.
✨Emphasise Teamwork and Partnership Working
RBH values collaboration, so share instances where you've worked effectively within a team or partnered with other agencies. Discuss how these experiences have led to successful outcomes for the community.
