Creative Business Partner, Creative Works in Manchester

Customer and CommunityEngagement Business Partner Rochdale £37,326 Permanent, 36.25 hours per week At Rochdale Boroughwide Housing (RBH) our customers are at the heart of everything we do. Thats why we are looking for an enthusiastic andproactive Engagement Business Partner who is great at building relationships,to work with customers, colleagues and communities across the Borough. You willidentify and create innovative and new engagement opportunities, helping to strengthen customer influence and driving real and meaningful improvements across RBH. About the Role The CustomerEngagement Business Partner plays a key part in our Customer Experience team and reports to the Community Engagement and Investment Manager. You'll help bring our engagement opportunities to life by developing meaningful opportunities for customers to shape, influence and scrutinise services. From organising and facilitating engagement events and focus groups, to creating digital content and sharing outcomes, you'll help ensure customer feedback drives continuous improvement. As part of this role, you will regularly travel across the Borough of Rochdale to engage directly with customers and communities, therefore a full UK driving licence and access to a vehicle insured for business use is essential. You will be reimbursed for business mileage What You'll Be Doing Supporting the delivery of RBH's Customer Engagement plan Creating and delivering meaningful engagement opportunities for customers and our communities. Building inclusive engagement approaches that encourage participation from a diverse range of customers. Facilitating meetings, workshops, focus groups and consultation activities. Creating engaging communications content across digital, social media and other channels. Monitoring engagement activity and outcomes, ensuring customers understand how their feedback has influenced decisions. Experience in customer engagement, community engagement, customer service or a related field. The ability to manage competing priorities and work effectively across multiple projects. Experience delivering and monitoring projects and initiatives. A creative approach to communications and engagement, including digital and social media platforms. Confidence using Microsoft Office applications, including Word, Excel and PowerPoint. Knowledge of customer engagement and participation principles within housing or related sectors. Awareness and understanding of the issues affecting customers and communities. You'll help shape how RBH works with customers, ensuring their experiences and insights influence decision-making at every level. You'll join a supportive and passionate Customer Experience team where your ideas, enthusiasm and expertise will make a genuine difference to customers and communities across the Borough. In addition to a competitive salary, you will benefit from: 30 days annual leave plus bank holidays Option to buy up to 5 additional days annual leave An additional 5 days annual leave after 5 years' service Business mileage reimbursement Pension scheme with employer contributions matched up to 8%; death in service benefit Flexible, smart working arrangements Healthcare cashback plan, virtual GP access and subsidised gym membership Employee Assistance Programme available 24/7 Paid volunteering days Enhanced family-friendly policies Plus, so much more! We encourage you to apply as soon as possible, as we review applications as they are received and we may close the advert earlier than indicated. Diversity, Inclusion & Belonging RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability, as defined by The Equality Act 2010, and meet the role's minimum requirements