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For Companies At a Glance
- Tasks: Lead the charge in resolving customer complaints and enhancing service excellence.
- Company: Join RBH, a company dedicated to improving customer experiences.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Make a real impact by listening to customers and driving positive change.
- Qualifications: Experience in customer service and a passion for problem-solving are essential.
- Other info: This is a permanent position with a commitment to customer satisfaction.
The predicted salary is between 28800 - 42000 £ per year.
Permanent – Full Time 36.25 Hours
RBH currently have an opportunity for an experiencedComplaints and Feedback Manager to join their Customer Experience team.We are looking for someone who is tenacious and likes to find resolutions for our customers to help us listen, learn and act on feedback. You will be accountable for resolving complaints and promoting service excellence and your leadership will…
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Complaints and Feedback Manager employer: Rochdale Boroughwide Housing
Contact Detail:
Rochdale Boroughwide Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Feedback Manager
✨Tip Number 1
Familiarize yourself with common complaints and feedback processes in customer service. Understanding the typical pain points can help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your experience in handling difficult situations. Prepare specific examples where you successfully resolved complaints, as this will highlight your tenacity and ability to find resolutions.
✨Tip Number 3
Research RBH's values and customer service philosophy. Aligning your approach to their mission will show that you are a good fit for their team and understand their commitment to service excellence.
✨Tip Number 4
Prepare questions that reflect your interest in continuous improvement. Asking about how the team measures success in resolving complaints can demonstrate your proactive mindset and commitment to enhancing customer experience.
We think you need these skills to ace Complaints and Feedback Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Complaints and Feedback Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service, complaint resolution, and feedback management. Use specific examples that demonstrate your ability to handle complaints effectively and promote service excellence.
Showcase Leadership Skills: Since the role involves leadership, make sure to highlight any relevant leadership experiences. Discuss how you've led teams or initiatives that improved customer satisfaction or resolved complex issues.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for customer experience. Explain why you are excited about the opportunity to work with RBH and how you can contribute to their mission of listening, learning, and acting on feedback.
How to prepare for a job interview at Rochdale Boroughwide Housing
✨Show Your Tenacity
Demonstrate your determination to resolve customer complaints. Share specific examples from your past experiences where you successfully turned a negative situation into a positive outcome.
✨Emphasize Listening Skills
Highlight your ability to listen actively to customer feedback. Prepare to discuss how you gather insights from complaints and use them to improve service quality.
✨Promote Service Excellence
Be ready to talk about your approach to promoting service excellence within a team. Discuss any strategies you've implemented in the past that have led to improved customer satisfaction.
✨Leadership Experience
Since the role involves leadership, prepare to share your experiences in leading teams or projects. Focus on how you motivate others to prioritize customer feedback and resolution.
