Neighbourhood Housing Assistant - Fixed Term 12 months in Rochdale

RBH own and manage around 12,000 homes within the Borough of Rochdale in Greater Manchester. We are the largest provider of affordable housing in the Borough and take very seriously our responsibility for supporting the people who live in our homes and communities to live well and thrive. Our core purpose is to be a provider of quality homes and services to our customers who live across the towns and villages of the Borough of Rochdale.

Our primary focus is on providing warm homes in safe communities where people want to live and raise their families. We are excited to see the changes that will be delivered over time for our customers, and we would love to hear from people who want to join us and help us to deliver those improvements.

RBH currently have an exciting opportunity for a Neighbourhood Housing Assistant to join our Neighbourhoods service. You may have previous administrative experience and/or have worked previously within social housing, or you may be looking to get involved in the housing sector for the first time. This position is provisionally fixed term with the potential for further opportunities.

As a Neighbourhood Housing Assistant, you will support our neighbourhood teams, primarily via the undertaking of administrative duties, working proactively to achieve high levels of customer satisfaction, promoting and supporting sustainability in relation to the provision of housing to RBH customers.

Who are we looking for?

• Strong communication skills with the ability to deal sensitively with customers who may be vulnerable, have special needs or are experiencing difficult situations, including by telephone.
• Ability to build and maintain effective relationships with colleagues, customers and partners.
• Ability to effectively and efficiently manage workloads and meet deadlines through teamwork and time management.
• Positively embraces change and is adaptable to the ever-changing social housing sector.
• A great eye for detail with experience of working in an administrative function.
• Good Microsoft Office and database management skills with the ability to maintain records and produce documents to a professional and accurate standard.

Benefits

• SMART working arrangements.
• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part-time employees will receive a pro rata entitlement.
• Ability to purchase up to an additional 5 days leave per year.
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%.
• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
• Plus, many more.

Please refer to the attached Job Description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Prior to applying for a role with us or attending an interview, you can request a call with the people team. We will then work with you to create an interview/application environment that works for you. Whether that’s needing the physical environment of the interview to be a specific way i.e., the room set up a certain way, or the method of interview itself i.e., teams, face to face or written questions. We want to make our recruitment process a positive experience for all.