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- Tasks: Support customers with financial inclusion and help them manage their finances effectively.
- Company: RBH, the largest affordable housing provider in Rochdale.
- Benefits: 30 days holiday, flexible working, healthcare plan, and a great pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Organisational skills, empathy, and understanding of welfare benefits and housing legislation.
- Other info: Join a dynamic team focused on community support and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Money Matters Caseworker – 36.25hrs per week - fixed term 12 months
RBH own and manage around 12,000 homes within the Borough of Rochdale in Greater Manchester. We are the largest provider of affordable housing in the Borough and, in an economic environment where the supply of housing is at its most challenged, we take very seriously our responsibility for supporting the people who live in our homes and communities to live well and thrive. Our primary focus is on providing warm homes in safe communities where people want to live and raise their families.
Are you passionate about improving the lives of our customers? We are looking for a highly organised, professional, confident Caseworker to join our Money Matters Team. This role requires a great deal of care and empathy, and a real understanding of social issues that affect RBH customers.
ResponsibilitiesAs a Money Matters Caseworker, you will provide support to our customers by ensuring the efficient delivery of a financial inclusion service, with practical support interventions. You will possess a thorough understanding of and ability to interpret welfare benefits, debt, and housing legislation; accompanied by a practical ability to apply this knowledge, interpret financial information, maximise customer income and help to reduce outgoings. You will be a key player in enabling RBH customers to confidently manage their finances and successfully sustain their tenancies. As part of our Tenancy Support Service, you will work closely with teams across the organisation and external partners to identify and support customers in need. You will independently manage a challenging caseload, prioritising work in the face of competing demands with a flexible and adaptable approach. You will have the ability to act on initiative and assess situations making appropriate decisions.
What’s in it for you?As an RBH employee, you will receive a range of fantastic benefits, including:
- SMART working arrangements
- Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement
- Ability to purchase up to an additional 5 days leave per year
- A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
- Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few
- You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues
- Plus, many more
Please refer to the attached Job Description upon completing your application. Please note, we will be reviewing and shortlisting throughout the duration of this role and we could close early, therefore we recommend an early application.
Money Matters Caseworker - FTC 12 months in Rochdale employer: Rochdale Boroughwide Housing Ltd
Contact Detail:
Rochdale Boroughwide Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Matters Caseworker - FTC 12 months in Rochdale
✨Tip Number 1
Get to know the company! Research RBH and understand their mission to support the community. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to financial inclusion and customer support. Think about real-life examples where you've made a positive impact – this will help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the RBH team and making a difference in the community.
We think you need these skills to ace Money Matters Caseworker - FTC 12 months in Rochdale
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for improving lives shine through. We want to see that you genuinely care about the role and the impact it has on our customers.
Tailor Your Application: Make sure to customise your application to highlight your understanding of financial inclusion and social issues. Use examples from your experience that relate directly to the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and how they fit with the Money Matters Caseworker role.
Apply Early!: Don’t wait until the last minute to submit your application. We’ll be reviewing applications as they come in, so applying early gives you a better chance to stand out. Head over to our website to get started!
How to prepare for a job interview at Rochdale Boroughwide Housing Ltd
✨Know Your Stuff
Make sure you brush up on welfare benefits, debt, and housing legislation. Understanding these topics will not only help you answer questions confidently but also show your passion for supporting customers in financial inclusion.
✨Show Empathy
As a Money Matters Caseworker, empathy is key. Prepare examples from your past experiences where you've demonstrated care and understanding towards clients facing financial difficulties. This will highlight your suitability for the role.
✨Demonstrate Organisation Skills
You’ll be managing a challenging caseload, so be ready to discuss how you prioritise tasks and manage competing demands. Share specific strategies or tools you use to stay organised and efficient.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the Money Matters Team. This shows your genuine interest in the position and helps you understand how you can contribute to improving the lives of RBH customers.
