At a Glance
- Tasks: Support customers in managing finances and provide budgeting advice.
- Company: RBH, a supportive organisation focused on independence and wellbeing.
- Benefits: 30 days holiday, flexible working, and a range of employee perks.
- Other info: Join a compassionate team dedicated to empowering customers.
- Why this job: Make a real difference in people's lives by helping them manage their money.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 36000 - 60000 £ per year.
RBH currently have an opportunity for a Money Matters Advisor to join our Independence and Wellbeing Service, supporting RBH customers in accessing our Money Matters Service. You’ll be keen to learn, highly organised and have an excellent customer focus with experience of providing a high quality service as well as being a compassionate listener with great communication skills.
You’ll use these qualities to work as part of a team providing budgeting and low-level welfare benefit advice, maximising incomes to help enable customers to confidently manage their finances and rent accounts therefore successfully sustaining their tenancies.
What’s in it for you?
- SMART working arrangements
- Holiday entitlement – 30 days holiday plus all UK bank holidays
Money Matters Advisor in Rochdale employer: Rochdale Boroughwide Housing Ltd
RBH is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture that encourages SMART working arrangements and offers generous holiday entitlement, employees can achieve a healthy work-life balance while making a meaningful impact in the community. The role of Money Matters Advisor not only provides the opportunity to help customers manage their finances but also fosters personal development through continuous learning and collaboration within a dedicated team.
Contact Details:
Rochdale Boroughwide Housing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Money Matters Advisor in Rochdale
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and financial advice. We can’t stress enough how important it is to showcase your communication skills and compassion during these chats!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you’ve managed budgets or helped others with their finances. We want to see how you can apply your experience to help RBH customers thrive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Money Matters Advisor in Rochdale
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us see your enthusiasm for supporting customers with their financial needs. Share any relevant experiences where you've made a difference in someone's life, as this will resonate with our focus on compassion and customer care.
Be Organised and Clear:We love a well-structured application! Make sure your CV and cover letter are easy to read and clearly outline your skills and experiences. Use bullet points where necessary to highlight your achievements, especially those related to budgeting and welfare advice.
Tailor Your Application:Don’t just send the same application everywhere! Take the time to tailor your CV and cover letter specifically for the Money Matters Advisor role. Mention how your skills align with the job description and how you can contribute to our Independence and Wellbeing Service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits there!
How to prepare for a job interview at Rochdale Boroughwide Housing Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Money Matters Advisor inside out. Familiarise yourself with budgeting techniques and low-level welfare benefits. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about times when you’ve helped someone manage their finances or provided support during tough times. This will highlight your compassionate listening skills and ability to connect with customers.
✨Team Player Vibes
Since this role involves working as part of a team, be ready to discuss how you collaborate with others. Share specific instances where teamwork led to successful outcomes, especially in a customer service context. This will show that you can contribute positively to the Independence and Wellbeing Service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the Money Matters Service and the team dynamics. This demonstrates your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
